Account Manager

Description

Position Summary

The Account Manager is responsible for the comprehensive coordination of new client projects, overseeing the entire project lifecycle. The Account Manager is a self-starter who is capable of operating without direct supervision or guidance with respect to overseeing and providing consulting services with respect to the overall direction of project management for clients. This includes planning, scheduling, budgeting, revenue generation, and maintaining regular communication to address client needs. Additionally, the Account Manager will manage issues, risks, and project change requests to ensure successful, on-time delivery. The ideal candidate will possess exceptional organizational and customer service skills, with the ability to operate independently, multitask, and thrive in a fast-paced environment.

Key Responsibilities

• Responsible for managing and cultivating client relationships
• Continually strives to drive new business within their client relationships
• Performs monthly/quarterly business reviews with their clients
• Maintains adherence to company margin profiles, client satisfaction, and profitability objectives
• Oversee all aspects of the client onboarding process, including gathering client requirements, setting expectations, coordinating initial meetings, ensuring smooth transitions, and providing necessary training and resources to ensure a successful partnership from the outset.
• Coordinates with and advises the business development team to ensure smooth client acquisition and serve as the primary point of contact for all new clients, guiding them through initial stages, addressing inquiries, and facilitating a seamless transition to project execution.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for several major and minor initiatives simultaneously.
• Establishes and/or advises management regarding practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Initiates and maintain liaison with owners and other contacts to facilitate project activities.
• Monitors, tracks, and controls outcomes for numerous projects simultaneously to resolve issues, conflicts, dependencies and critical path deliverables.
• Proactively develops relationships with the subcontractor community.
• Consults with and advise management on all aspects of project management, client projects, and deliverables to clients.
• Leverages industry expertise to negotiate contract terms with subcontractors and clients.
• Creates and directs project schedules, budgets, costs, bids, and materials.
• Authorizes change orders, discounts, and changes in pricing consistent with client needs and market conditions.
• Investigates, resolves, and troubleshoots issues related to client projects, including but not limited to quality control, budgeting, and timeliness.
• Secures, hires, oversees, and terminates sub-contractors.
  
  

Skills/Traits/Competencies

• Effective Communicator: Works effectively with people outside formal authority to accomplish goals. Consistently communicates with clarity and thoroughness to optimize audience understanding. Communicate information in a clear, concise, and timely manner. Demonstrates effective speaking and presentation skills.
• Peer Relationships: Easily gains trust and support of peers and encourages collaboration. Represents his/her own interest while being fair to other groups; seen as a team player; quickly finds common ground and solves problems for the good of all; is candid with peers.
• Collaboration/Relationship Building: Develops and maintains effective working relationships with team members, internal partners, customers and others using strong interpersonal skills. Obtains cooperation from others; seeks and encourages win-win alternatives. Works effectively with people outside formal authority to accomplish goals
• Problem Solving: Asks good questions and probes all sources for answers; sees underlying or hidden patterns; looks beyond the obvious and doesn't stop at the first answers. Uses rigorous logic and methods to analyze and understand why problems occur; generates and implements creative, cost effective and realistic solutions, and/or makes recommendations to management and/or clients with respect to the same.
• Project Management: Effectively uses judgment, experience, and expertise in planning, organizing, directing, supervising and accomplishing the goals of a project(s) requirements and activities to meet objectives. Includes balancing the task requirements within the constraints of schedules and budgets.
• Self-Sufficiency and Autonomy: Has the ability and expertise to operate independently and with minimal oversight with respect to all job requirements.
  
  

The successful and eligible candidates will receive a competitive compensation package that includes: health, dental, vision, life and AD&D, voluntary life, short-term and long-term disability, accident, critical illness insurance, hospital indemnity plan, employee assistance program, company-sponsored 401K retirement plan, holidays, cell phone stipend, and paid time off (PTO). Watterson is an E-Verify and Equal Opportunity Employer. Watterson conducts background checks as part of our hiring practices.

Requirements

Physical Requirements

• Ability to perform limited travel, if necessary.
• Prolonged periods of sitting.
  
  

Experience/Education/Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in facilities management, or property management, or equivalent experience in a related field and/or role, preferred.
• 5+ years of work experience in a similar role.
• Experience with ERP systems, preferred.
• Proficiency in computer programs such as MS Word, Excel, and PowerPoint.