Director of Hospitality
Hendler Family Brewing Co.
Date: 7 hours ago
City: Framingham, MA
Contract type: Full time

Benefits:
Status: Full Time
Reports to: VP of Hospitality
Salary Range: $110,000 / year
Job Description & Expectations
The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.
Essential Duties & Responsibilities
Operational Leadership
Qualifications:
Hendler Family Brewing Company Is Proudly Independent And Family-owned.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is proud to offer the following benefits to our valued employees:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Status: Full Time
Reports to: VP of Hospitality
Salary Range: $110,000 / year
Job Description & Expectations
The Director of Hospitality oversees the operations of multiple hospitality properties, ensuring exceptional guest satisfaction, strong team performance, and overall operational efficiency. This role is a blend of high-level leadership and hands-on management, requiring frequent travel between locations, in-depth knowledge of daily taproom functions, and the ability to serve as both a company ambassador and a liaison between executive leadership and on-the-ground teams.
Essential Duties & Responsibilities
Operational Leadership
- Oversee day-to-day operations across multiple locations to ensure consistency and efficiency.
- Implement regional strategies to drive revenue growth and optimize operational practices.
- Monitor performance metrics; identify areas for improvement and implement solutions.
- Ensure adherence to industry standards, safety regulations, and company policies.
- Oversee ordering, vendor relationships, food and labor costs, and ensure that weekly, monthly, and quarterly meetings are occurring as scheduled.
- Lead, mentor, and support General Managers and other regional staff.
- Recruit, train, and develop team members to uphold high standards of service.
- Conduct regular performance reviews and provide coaching to enhance team performance.
- Foster a positive, communicative, and inclusive work environment at all levels.
- Develop and oversee regional budgets and financial performance.
- Implement cost-saving initiatives while maintaining service quality.
- Monitor and analyze sales data to identify revenue opportunities and maximize profitability.
- Ensure a high level of guest satisfaction across all locations.
- Handle escalated guest concerns with professionalism and resolution-oriented focus.
- Maintain and enforce quality control and brand standards.
- Maintain strong partnerships with vendors, suppliers, and service providers.
- Collaborate with Events, Facilities, and other departments to ensure coordinated operations.
- Represent the company’s mission and values both internally and externally.
- Attend and actively participate in leadership meetings at both the home office and regional levels.
- Continuously strive to elevate the hospitality experience for guests, staff, and the broader community.
Qualifications:
- At least 10 years of experience in Hospitality Management.
- Self-motivated and able to navigate regional travel and autonomous problem-solving.
- Strong interpersonal, communication, and negotiation skills.
- Demonstrated leadership abilities with a collaborative approach.
- Excellent customer service and guest recovery skills.
- Ability to adapt in a fast-paced, evolving environment.
- Proven track record in multi-unit operations, staff development, and financial management.
- Strong business acumen and data-driven decision-making skills.
- Ability to build and implement effective training programs.
- Experience with Toast POS and Restaurant365 (R365) systems is a plus.
- Valid ServSafe and/or TIPS certification (or ability to obtain upon hire).
- Reliable transportation and ability to travel regularly between locations.
- Ability to lift at least 50 lbs and to stand for extended periods of time.
Hendler Family Brewing Company Is Proudly Independent And Family-owned.
HFBCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.
HFBCo is proud to offer the following benefits to our valued employees:
- Medical, Dental, Vision start on day one
- Matching 401k after 9 months of employment
- Paid time off, Vacation, Sick time, Company holidays
- Training and industry related education
- Membership in Master Brewers Association of America
- Employee Meals
- Free case of our beer weekly (must be 21+ years of age)
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