Student - Customer Service Analyst
ZIM Integrated Shipping Services
Date: 10 hours ago
City: Virginia Beach, VA
Contract type: Full time
Main Purpose of the Role
The Customer Service Analyst is responsible for compiling, analyzing, and presenting Customer Service data to identify opportunities for process improvements and to drive data-based decisions. Capitalizing technological tools and data analysis, the Customer Service Analyst provides crucial support for Customer Service operations and processes.
Main Tasks
The Customer Service Analyst is responsible for compiling, analyzing, and presenting Customer Service data to identify opportunities for process improvements and to drive data-based decisions. Capitalizing technological tools and data analysis, the Customer Service Analyst provides crucial support for Customer Service operations and processes.
Main Tasks
- Collect data from systems and internal parties
- Analyze reports and provide recommendations
- Create process maps
- Prepare clear, readable reports of findings and present recommendations to Customer Service leaders
- Support ad-hoc projects for both internal and external parties
- Identify automation or improvement opportunities
- Identify and implement technology utilization
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume