Customer Service Trainer

Job Description

**Job Description**

Sharpcontra is seeking a dynamic and experienced **Customer Service Trainer** to lead the development and delivery of training programs for our customer service team. The ideal candidate will play a crucial role in equipping staff with the tools, knowledge, and confidence to provide exceptional customer experiences across all touchpoints.

**Responsibilities**

• Design, develop, and deliver comprehensive training programs for new hires and existing team members.
• Evaluate training effectiveness through feedback, assessments, and performance metrics.
• Collaborate with department managers to identify training needs and performance improvement areas.
• Update training materials regularly to reflect product changes, service updates, and industry best practices.
• Provide coaching and support to customer service representatives to ensure quality standards are met.
• Maintain detailed records of training sessions, participant progress, and evaluation results.
• Stay informed on customer service trends, technologies, and methodologies to continuously enhance the training process.
  
  

Qualifications

**Qualifications**

• Bachelor’s degree in Business, Communications, Human Resources, or related field (preferred).
• Proven experience (2+ years) as a customer service trainer, team lead, or similar role.
• Strong presentation, coaching, and facilitation skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Proficiency in MS Office and learning management systems (LMS).
• Detail-oriented, with strong problem-solving and organizational abilities.
  
  

Additional Information

**Benefits**

• Competitive salary between $55,000 and $65,000 annually.
• Opportunities for career growth and professional development.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Supportive and collaborative work environment.