Specialist I, Customer Service Support (Fraud)

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary

The Fraud Specialist I is a Customer Service Support representative who will be responsible for investigating and resolving disputed accounts with claims of fraud from consumers.

Roles & Responsibilities

• Use investigative and analytical skills to resolve consumer fraud disputes.
• Research and verify accuracy of dispute documents.
• Process dispute documents.
• Seek to improve overall customer experience.
• Properly update and document all operating systems and Customer Service applications as appropriate.
  
  

Skills & Qualifications

• 0.5 to 1 year(s) of Fraud experience desired
• Ability to maintain confidential information
• Computer proficient with efficient typing skills
• Ability to identify process gaps and trends
• Flexible in handling sudden work adjustments
• Ability to work well in a team environment
• Demonstrates problem solving skills by analyzing account anomalies and proposing solutions
  
  

Educational Requirements

• High school diploma or equivalent required
• Some college or equivalent work experience preferred
  
  

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.