988 Crisis Support Specialist

Description

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.

Riveon Mental Health and Recovery is a leader in providing behavioral health services to adults, adolescents, and children. We engage people in our community to achieve mental and emotional well-being through prevention, treatment, and advocacy. With the merger of The LCADA Way and The Nord Center, at Riveon Mental Health and Recovery we have the opportunity to provide integrated behavioral health care with cutting edge treatments and interventions in a supportive environment.

We are looking for passionate, caring, and dedicated counselors and social workers to provide office-based and telehealth services to our clients.

The Crisis Recovery Center will transform crisis care by providing 24/7 walk-in behavioral health services meant to immediately identify, triage, address, stabilize and treat persons in mental health crisis and assist those who have substance abuse withdrawal needs.

Are you passionate about making a real difference in your community? As a Crisis Support Specialist, you'll work alongside a licensed mental health clinician to respond to crisis situations, offering immediate support and care to those in need. You’ll gather vital information, assist in de-escalation, and help connect individuals to the resources they need—all while working in a compassionate, trauma-informed environment.

• Be a lifeline in your community during someone’s most vulnerable moments.
• Grow your career through hands-on experience and ongoing professional development.
• Work with purpose in a supportive team environment that values trust, empathy, and respect.
• Flexible and impactful role that blends fieldwork, teamwork, and autonomy.
  
  

This is an opportunity to be part of a team that saves lives, restores hope, and supports recovery in real time.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• A strong commitment to helping others in times of crisis.
• Familiarity with mental health conditions and psychotropic medications is a plus.
• Excellent communication and interpersonal skills, with a respectful, client-centered approach.
• Ability to remain calm under pressure, make sound judgments, and work well both independently and collaboratively.
• Comfortable working in a fast-paced, mobile environment (majority of time spent in the community).
• Flexibility to work various shifts, including weekends and holidays.Respond to crisis scenes in the community with a licensed clinician as part of a two-person team.
• Gather collateral information to assist in resolving mental health crises.
• Support the clinician with client engagement and pre-hospital screenings.
• Communicate and coordinate care with clients’ primary treatment teams, including psychiatrists, case managers, and counselors.
• Monitor client behavior and mental status, offering one-on-one support to individuals and families.
• Answer crisis hotline calls, gather critical information, and provide referrals and resources.
• Transport clients safely to and from community sites as needed.
• Maintain accurate and timely documentation, including contact sheets, shift reports, and crisis alerts.
• Participate in team meetings and continuous training, including CPR, First Aid, and Crisis Intervention.
• Uphold trauma-informed care principles in all interactions with clients and team members.
  
  

Requirements/Qualifications

• Associate’s degree in a related field and/or experience in mental health or crisis services.
• Background in trauma-informed or trauma-specific services is a plus.
  
  

Pay Range: $54,620.80 - $66,582.45 annual salary

Placement within the pay scale is commensurate with experience and qualifications

Our Total Rewards Package – What We Offer

• Inclusive Culture with a Team Atmosphere
• Collaborative environment dedicated to clinical excellence
• Company-Wide All Staff Events - have fun while Teambuilding
• Wellness Programs and Activities
• Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
• Paid Bereavement Leave
• Paid Jury Duty Time
• Parental Leave
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• Company funded Health Savings Account
• Company-Sponsored FSA and DSA Tax Savings Accounts
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Life Insurance and AD&D
• 100% Company Paid Short-Term Disability Insurance
• 100% Company Paid Long-Term Disability Insurance
• Added Value Benefits including:
• Critical Illness Plans for Employee and Family
• Accident Plans for Employee and Family
• Identity Theft Plans for Employee and Family
• Pet Insurance
• Short-Term Disability Plan
• Whole and Term Voluntary Life Plans for Employee and Family
• Voluntary AD&D Plans for Employee and Family
• 403(b) Retirement Plan with Company Match
• Access to Personal Financial Advisor
• Generous Team Member Referral Bonus Program
• License and Certification Reimbursement
• License Testing Fee Reimbursement
• Annual Tuition Reimbursement
• Travel Expense Reimbursement
• On-Site Pharmacy
• Casual Dress Code
• Shift Differentials and On-Call Stipends
• Stipend for Bilingual, Spanish-Speaking
  

Riveon Mental Health and Recovery Our customers discover their path to recovery with us—where help is always here, always ready. As their single point of access to the full spectrum of behavioral health services, we’re here for our communities 24/7, offering immediate support and continuous care for every age and diagnosis. Helping individuals find the help they need in one place, in an environment where they always belong.

Brand Values: Our unconditional commitment to the quality of care and the way care is provided by our staff and experienced by our clients and the community is reflected in our brand pillars:

• COLLABORATION: We believe in the strength of partnership, where professionals from different disciplines work together to address the complex needs of our clients.
• COMPASSION: We believe in treating everyone with empathy, kindness, and understanding.
• DIGNITY: We believe in ensuring all clients feel valued and respected as they improve their overall health and well-being.
• EXCELLENCE: We believe in delivering evidenced-based behavioral health services, where and when you need it, with a dedicated, high-quality staff.
• INCLUSIVENESS: We believe in creating a warm and inviting atmosphere, where every individual has equitable access to care.
• EMPOWERMENT: We believe in equipping individuals and families with the tools for long-term health and success.