UX Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The UX Analyst will play a pivotal role in shaping and executing digital-first experiences across the Optum sales and client lifecycle. This role will collaborate with cross-functional teams to understand user needs, translate them into business cases, and partner with Technology teams to prioritize and execute. This role is ideal for early-career professionals passionate about technology modernization, user experience, and design thinking.

Primary Responsibilities

• Conduct user research through interviews, surveys, and usability testing to inform design decisions
• Develop business cases to drive prioritization and decision making
• Build & maintain user personas, journey maps, and experience documentation
• Work with cross-functional teams including Technology, Sales, Product, etc. to align goals and timelines
• Draft communications, presentations, and briefing materials for senior leaders and steering committees
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Experience with tools like Microsoft Office, Excel, PowerPoint, Salesforce, etc.
• Ability to manage multiple priorities and work independently
• Demonstrated problem-solving and critical thinking abilities
• Aligned to UHG’s values of Integrity, Compassion, Relationships, Innovation and Performance
  
  

Preferred Qualifications

• 2+ years of professional work experience
• Demonstrated outstanding academic achievement
• Consulting and/or healthcare experience and/or involvement with clubs
• Comfortable working in matrixed organizations and cross-functional teams
• Proven to be adaptable and comfortable in ambiguity and high-impact situations
• Solid written and verbal communication skills
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.