Client Relationship Manager

As the premier luxury landscaping company in Middle Tennessee, Milosi creates everything from impeccably manicured grounds and gardens to custom-designed outdoor living spaces and pools, all crafted with care, creativity, and a passion for excellence.

We’re proud to be recognized as a Tennessean Best Place to Work, a testament to our culture of integrity, collaboration, and dedication to our people and clients. At Milosi, you’ll find more than a job — you’ll discover a supportive, family‑oriented environment where your talents are valued and your career can thrive. Our team is united by a shared passion for creating remarkable outdoor spaces and delivering an unmatched client experience. If you are driven, team‑focused, and ready to grow with an award‑winning company, Milosi is the place for you. Let’s grow beautiful together.

The role of the Client Relationship Manager is to develop and maintain relationships between our internal departments and external customers. You will work in a fast-paced environment with talented and motivated colleagues, helping the Leadership Team with the most pressing business challenges. This candidate must have a proven track record for business development, building long-term client relationships, and meeting sales and revenue goals. The ideal candidate will have at least two years of landscape contract writing, upselling landscape needs, and diagnosing plant and lawn disease.

Duties and responsibilities include:

• Building and maintaining relationships with clients and key personnel within customer companies
• Working with all internal departments to ensure that all services are executed according to contract specifications, on budget, and according to schedule
• Carrying out client satisfaction surveys and reviews
• Negotiating contract renewal, draft reports, and providing progress analysis
• Monitoring and providing support on the implementation of service agreements
• Working proactively with our established customer base, to ensure retention of the current relationship and contract(s)
• Resolving customer inquiries regarding services
• Performing other activities as may be temporarily or permanently assigned

Qualifications:

• Experience Required:
• Must have previous landscaping experience or equivalent to the field
• Ability to manage external and internal business priorities.
• Strong interpersonal skills and an ability to build rapport with customers
• Proven time management and prioritization skills in a fast-paced environment.
• Proficient in use of Microsoft applications – Word, Excel, Outlook, PowerPoint

• Education & Certifications
• Possess and maintain a valid Driver's License issued by a U.S. State or Territory.

• Work Environment:
• Comfortable working outdoors in a variety of weather conditions.
• Reliable transportation to the Hendersonville location

• Physical requirements:
• Ability to endure long periods of standing or walking and extended periods of bending, stooping, and lifting.
• Ability to lift 15–50 lbs. frequently and up to 90 lbs. occasionally.

Milosi offers a competitive benefits package which includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Competitive Profit Sharing Program
• 401(k) Retirement Plan with Employer Match up to 2%
• 8 Paid Holidays after 90 days of employment
• Paid Time Off (PTO)
• Professional Growth & Advancement Opportunities
• Company Phone and Vehicle

Equal Opportunity Employment Statement

We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.