Check Adjustment Specialist

Description

Responsible for reconciliation, research, and resolution for general ledger accounting and demand deposit accounts. Provides customer service to TBB correspondent customers and upstream partner bank customers. Provides direction and assistance to TBB employees to aid with issues arising in operations and/or FRB information.

Duties And Responsibilities

• Reviews bank statements and general ledgers for errors
• Reviews daily general ledger postings for new incoming and resolved outgoing cash items
• Identifies and documents new exception items and clears closed items from the daily reconciliation spreadsheet to maintain an accurate account balance
• Receives and sorts daily Federal Reserve cash letters
• Returns identified inaccurate items to the bank of first deposit
• Performs daily and/or monthly reconciliations of customers and agencies’ general ledger accounts
• Researches incoming cash item exceptions from the Federal Reserve, Cashier, Expense checks, or other financial institution to determine their cause and resolution
• Provides customer assistance in a timely and courteous manner via phone and through correspondence
• Provides resolution of exceptions resulting from possible Federal Reserve account discrepancies
• Posts charges to I-Web
  
  

Requirements

• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to multi-task and prioritize
• Ability to communicate effectively in all aspects of item processing and collection
• Attention to detail
• Analytical thinker
• Team player
• Proficient with Microsoft Office applications
• Proficient with 10 Key