Client Access Representative (72020)
CrescentCare
Date: 9 hours ago
City: New Orleans, LA
Contract type: Full time
This position is responsible for creating, modifying, and rescheduling patient appointments for all CrescentCare locations. Other responsibilities include, but are not limited too:
- Provide provision of clinical front office support
- Call retention, telephone encounters, document management and scheduling appointments
- Assist with programmatic data entry
- Provide excellent customer service
- Excellent verbal and written communication skills
- Ability to take initiative, problem-solve and follow through on tasks and duties to completion.
- Flexible and non-judgmental ability to work with stigmatized populations and the general population.
- Culturally open when interacting with populations/clients of different backgrounds and value systems.
- Able to multi-task and function in an office with high call volume and face to face patient encounters
- Possess telephone etiquette skills to provide customer service for all patients
- Able to relate to all patients with a positive and caring attitude
- Punctuality is an imperative in this position
- Demonstrated technical & computer skills appropriate for the position
- Federal criminal background check
- 40 hour work week
- High School diploma or equivalent required
- If hired, documented proof of highest level of education completed must be delivered on first day of employment
- Fluent in Spoken and Written Spanish Strongly Preferred
- Associates Degree
- Bachelor’s Degree can substitute for two years of experience
- 2-3 years’ experience in customer service highly desirable
- 2 years’ experience in the medical field or prior call center experience preferred
- Federally Qualified Health Center experience (FQHC)
- HIV/AIDS knowledge and patient experience
- Experience with the LGBTQ community
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