E-Commerce Customer Service Associate

Title: E-Commerce Customer Service Associate

Reports to: Director, E-Commerce Operations

Location: Downtown Sacramento, CA (E-Commerce Warehouse)

FLSA: Part-Time, Non-Exempt

Job Summary

Sacramento Kings Retail Operations is seeking a detail-oriented eCommerce Customer Service Associate to provide exceptional customer support and assist with our Shopify Plus operations. This role combines customer service expertise with e-commerce coordination to ensure seamless customer experiences across digital platforms.

Key Responsibilities

Customer Service

• Manage customer inquiries through our CSR platform
• Maintain brand voice in customer communications
• Assist with developing response templates and training AI solutions
• Develop automations, FAQ’s and chat bot responses that maintain brand voice in customer communications.
  
  

E-Commerce Support (Shopify Plus)

• Update product listings, collections, and promotions
• Manage shipping configurations and discount codes
• Coordinate with internal teams for product launches and promotions
  
  

Cross-Department Collaboration

• Work with Warehouse, Retail, and Marketing teams to resolve customer, product, and inventory issues
• Identify and suggest improvements to customer experience
  
  

Systems Management

• Use inventory management systems to track orders and inventory
• Process shipping information through platforms like ShipStation
• Ensure accurate data entry across all systems
  
  

Qualifications

• 1-2 years of customer service experience
• 1-2 years of E-Commerce experience (Shopify Plus preferred)
• Experience with CSR platforms (Gorgias, Zendesk, or similar)
• Knowledge of shipping and inventory systems a plus
• Excellent written and verbal communication skills
• Strong organizational abilities and attention to detail
• Problem-solving mindset
• Team-oriented with a proactive attitude
  
  

Compensation

• $18.50 / hour