Marketing Representative

Job Description

JOB DESCRIPTION

General Summary of Duties: Provide exceptional customer service to all guests, both external and internal.

Typical Physical/Mental Demands: Ability to stand for long periods of time, ability to lift, carry and manipulate supplies weighing up to 25 pounds, requires bending and/or reaching from floor level to approximately 6 feet in height; requires normal vision and hearing range, eye/hand coordination and ability to distinguish letters and symbols, proficient with working regular office equipment (computer, telephone, radio, calculator, copy machine and fax machine); excellent customer service skills and have a professional demeanor; ability to communicate directly, telephonically, and electronically with co-workers, guests, general public, management in English, both verbally and in writing; understands and complies with all policies and procedures, job description, and all other instructions.

Typical Working Conditions: Work is performed in Caesars Rewards or Laurel Lounge, and/or an office environment; regular face-to-face interaction with guests as well as interactions over the phone; ability to tolerate varying conditions of temperature, noise levels; illumination and air quality.

Example of Duties (includes but is not limited to the following):

• Adhere to and understand all Grand Victoria Casino and Marketing standards, policies and procedures.
• Obtain a strong understanding of the Internal Control Systems (ICS) as well as the Minimum Internal Control Standards (MICS).
• Ability to comply with and maintain the Grand Victoria Casino’s Family Style Service.
• Capability to answer a variety of questions regarding Grand Victoria Casino and services.
• Efficiently enroll new members into the Caesars Rewards program.
• Accurately input player information into the Casino Management System.
• Correctly answer all questions related to direct mail programs and mail delivery, seeking out clarification from management, as needed.
• Adheres to all Caesars Rewards policies and procedures as outlined in various program related manuals.
• Responsible for the execution of all aspects of the Caesars Rewards program.
• Perform all tasks that may be assigned in the future.
  
  

Performance Requirements (knowledge, skills and abilities): Ability to read, write and speak in English; working knowledge of Microsoft Office products; working knowledge of Patron Management System; capacity to work well with others and handle stressful situations with ease; possess effective listening skills and excellent face-to-face guest service and communication skills; maintain confidentiality of sensitive information, a professional image, and enjoy working with and assisting guests; have the ability to work any shift.

Qualifications: High school diploma/GED preferred. One year of face-to-face customer service experience required.

Certificate/License: Level 3 Occupational Illinois Gaming Board License

Salary Range: $16.50 - 17.25 per hour (Depending on Experience)

Benefits

Full Time:

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts