HQ Bar Manager - Santa Fe Brewing Company
Nosh.com
Date: 2 weeks ago
City: Santa Fe, NM
Contract type: Full time
Key Responsibilities
Operational Oversight
Operational Oversight
- Manage the daily operations of the taproom, focusing on efficiency, consistency, and quality.
- Act as the first point of contact for any operational issues, resolving minor concerns independently or escalating them to the appropriate department or supervisor as needed.
- Ordering and monitor supply levels to ensure all necessary items are in stock, at appropriate par levels, and being used efficiently.
- Receive and verify deliveries; submit invoices to Accounts Payable weekly.
- Create and maintain weekly staff schedules, anticipating foot traffic based on seasonality, events, holidays, and weather patterns.
- Update and maintain Standard Operating Procedures (SOPs) to reflect best practices and compliance.
- Assist with coverage for shifts when needed, including being on-call for emergencies, rushes, or no-shows.
- Ensure the taproom consistently meets high standards of cleanliness and presentation.
- Conduct regular SOP checks; implement corrective actions and updates when needed.
- Oversee the management of petty cash, daily bank drops, and weekly tip distribution.
- Submit monthly expense reports to accounting and remain available for any questions regarding cash handling from staff.
- Send bi-weekly payroll reminders and address any missed punches or timekeeping discrepancies.
- Ensure timely and accurate completion of tip reporting via Google Sheets prior to payroll submission.
- Uphold and enforce all company policies and procedures, including those outlined in the Employee Handbook and by local/state/federal law.
- Ensure all team members operate within guidelines for customer service, POS usage, and compliance with Alcohol & Gaming Division and Health Department regulations.
- Mediate employee conflicts with fairness and professionalism, escalating to your supervisor when appropriate.
- Foster a positive, inclusive, and solution-focused work environment.
- Organize and lead monthly staff meetings, maintaining a clear agenda and follow-up actions.
- Coordinate with your supervisor on staff development, including performance reviews, disciplinary actions, and terminations.
- Lead the hiring process: post job openings, review applicants, conduct interviews, and facilitate onboarding.
- Implement an effective training program and personally train new hires.
- Ensure all guests receive exceptional service. Address complaints or service issues professionally and promptly.
- Empower staff to resolve issues while remaining available to step in when necessary.
- Maintain open lines of communication via phone, email, and messaging platforms with staff, supervisors, and relevant departments.
- Ensure timely responses and follow-ups to support a well-informed team and seamless operations.
- Collaborate with the Social Media Director and supervisors to create and support events, promotions, and beer releases that drive traffic and revenue.
- Work closely with the Private Party Coordinator to support party room events as needed.
- Maintain and update POS menus for beer, merchandise, and specials.
- Monitor system activity (comps, voids, discounts) to ensure responsible use and policy compliance.
- Troubleshoot issues and coordinate with BrewPOS support or supervisors as needed.
- All changes to SOPs, bar layout, service protocols, or procedures must be reviewed and approved by your supervisor prior to implementation.
- As a leader, your proactive attitude, attention to detail, and commitment to supporting your team are vital to the success of the taproom and overall customer experience.
- Able to lift materials up to 55 lbs.
- Able to stand for long periods of time.
- Able to work in an environment with high noise levels.
- Able to wear required Personal Protective Equipment (boots, gloves, apron, eye protection, etc.) when required.
- Department: Bar Staff
- Reports to: Executive Director of Taproom Operations
- Direct Reports: 10-15
- Compensation: Dependent on experience
- Benefits: Competitive Health Care, Time Off policy (PTO and holidays), and 401k plans
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