HQ Bar Manager - Santa Fe Brewing Company

Nosh.com


Date: 6 hours ago
City: Santa Fe, NM
Contract type: Full time
Key Responsibilities

Operational Oversight

  • Manage the daily operations of the taproom, focusing on efficiency, consistency, and quality.
  • Act as the first point of contact for any operational issues, resolving minor concerns independently or escalating them to the appropriate department or supervisor as needed.

Supplies & Inventory

  • Ordering and monitor supply levels to ensure all necessary items are in stock, at appropriate par levels, and being used efficiently.
  • Receive and verify deliveries; submit invoices to Accounts Payable weekly.

Staffing

  • Create and maintain weekly staff schedules, anticipating foot traffic based on seasonality, events, holidays, and weather patterns.
  • Update and maintain Standard Operating Procedures (SOPs) to reflect best practices and compliance.
  • Assist with coverage for shifts when needed, including being on-call for emergencies, rushes, or no-shows.

Cleanliness & Presentation

  • Ensure the taproom consistently meets high standards of cleanliness and presentation.
  • Conduct regular SOP checks; implement corrective actions and updates when needed.

Cash Handling & Accounting

  • Oversee the management of petty cash, daily bank drops, and weekly tip distribution.
  • Submit monthly expense reports to accounting and remain available for any questions regarding cash handling from staff.

Payroll Management

  • Send bi-weekly payroll reminders and address any missed punches or timekeeping discrepancies.
  • Ensure timely and accurate completion of tip reporting via Google Sheets prior to payroll submission.

Compliance & Policy Enforcement

  • Uphold and enforce all company policies and procedures, including those outlined in the Employee Handbook and by local/state/federal law.
  • Ensure all team members operate within guidelines for customer service, POS usage, and compliance with Alcohol & Gaming Division and Health Department regulations.

Conflict Resolution & Team Support

  • Mediate employee conflicts with fairness and professionalism, escalating to your supervisor when appropriate.
  • Foster a positive, inclusive, and solution-focused work environment.

Meetings & Documentation

  • Organize and lead monthly staff meetings, maintaining a clear agenda and follow-up actions.
  • Coordinate with your supervisor on staff development, including performance reviews, disciplinary actions, and terminations.

Hiring & Training

  • Lead the hiring process: post job openings, review applicants, conduct interviews, and facilitate onboarding.
  • Implement an effective training program and personally train new hires.

Customer Experience

  • Ensure all guests receive exceptional service. Address complaints or service issues professionally and promptly.
  • Empower staff to resolve issues while remaining available to step in when necessary.

Internal Communication

  • Maintain open lines of communication via phone, email, and messaging platforms with staff, supervisors, and relevant departments.
  • Ensure timely responses and follow-ups to support a well-informed team and seamless operations.

Events & Promotions

  • Collaborate with the Social Media Director and supervisors to create and support events, promotions, and beer releases that drive traffic and revenue.
  • Work closely with the Private Party Coordinator to support party room events as needed.

Point of Sale (BrewPOS) Administration

  • Maintain and update POS menus for beer, merchandise, and specials.
  • Monitor system activity (comps, voids, discounts) to ensure responsible use and policy compliance.
  • Troubleshoot issues and coordinate with BrewPOS support or supervisors as needed.

Additional Expectations

  • All changes to SOPs, bar layout, service protocols, or procedures must be reviewed and approved by your supervisor prior to implementation.
  • As a leader, your proactive attitude, attention to detail, and commitment to supporting your team are vital to the success of the taproom and overall customer experience.

Physical Requirements And Environmental Conditions

  • Able to lift materials up to 55 lbs.
  • Able to stand for long periods of time.
  • Able to work in an environment with high noise levels.
  • Able to wear required Personal Protective Equipment (boots, gloves, apron, eye protection, etc.) when required.

Job Details

  • Department: Bar Staff
  • Reports to: Executive Director of Taproom Operations
  • Direct Reports: 10-15
  • Compensation: Dependent on experience
  • Benefits: Competitive Health Care, Time Off policy (PTO and holidays), and 401k plans

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