Customer Service Manager New Branch Opening! Lodi, CA

Oak Valley Community Bank


Date: 5 hours ago
City: Lodi, CA
Salary: $60,000 - $95,000 per year
Contract type: Full time
Location: Lodi, CA

Salary Range: $60,000 - $95,000 annually

Job Type: Full-time- Exempt

Schedule: Monday – Friday

Reports To: VP Branch Manager

About Oak Valley Community Bank

We’re proud to be opening our newest branch and are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you.

What You’ll Do

As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Key Responsibilities

  • Lead and motivate a team to deliver outstanding customer service.
  • Support daily branch operations including compliance, security, and lending.
  • Promote a sales and service culture through coaching and development.
  • Assist customers with banking needs, including loan applications and product education.
  • Ensure the branch is organized, efficient, and compliant with bank policies.
  • Act as the acting Branch Manager when needed.
  • Encourage professional growth and provide mentorship to team members.
  • Engage in business development and cross-selling opportunities.
  • Maintain open communication and a positive, solutions-oriented mindset.

Who You Are

You’re a self-motivated, self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.

Ideal Qualifications

  • 1+ years of experience in banking operations, sales, or customer service.
  • Experience supervising or leading small teams.
  • Strong knowledge of banking regulations, products, and services.
  • Comfortable with lending activities and cross-selling.
  • Excellent communication, organizational, and time management skills.
  • Basic understanding of HR policies and labor laws.
  • Proficient in Microsoft Office and banking software systems.
  • Strong problem-solving and analytical skills.

Why Join Us?

  • Be part of a new branch launch and help build something special.
  • Work in a supportive, community-focused environment.
  • Enjoy opportunities for growth and development.
  • Competitive salary and benefits package.

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