Customer Service Manager New Branch Opening! Lodi, CA
Oak Valley Community Bank
Date: 2 weeks ago
City: Lodi, CA
Salary:
$60,000
-
$95,000
per year
Contract type: Full time
Location: Lodi, CA
Salary Range: $60,000 - $95,000 annually
Job Type: Full-time- Exempt
Schedule: Monday – Friday
Reports To: VP Branch Manager
About Oak Valley Community Bank
We’re proud to be opening our newest branch and are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you.
What You’ll Do
As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.
Key Responsibilities
You’re a self-motivated, self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.
Ideal Qualifications
Salary Range: $60,000 - $95,000 annually
Job Type: Full-time- Exempt
Schedule: Monday – Friday
Reports To: VP Branch Manager
About Oak Valley Community Bank
We’re proud to be opening our newest branch and are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you.
What You’ll Do
As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.
Key Responsibilities
- Lead and motivate a team to deliver outstanding customer service.
- Support daily branch operations including compliance, security, and lending.
- Promote a sales and service culture through coaching and development.
- Assist customers with banking needs, including loan applications and product education.
- Ensure the branch is organized, efficient, and compliant with bank policies.
- Act as the acting Branch Manager when needed.
- Encourage professional growth and provide mentorship to team members.
- Engage in business development and cross-selling opportunities.
- Maintain open communication and a positive, solutions-oriented mindset.
You’re a self-motivated, self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.
Ideal Qualifications
- 1+ years of experience in banking operations, sales, or customer service.
- Experience supervising or leading small teams.
- Strong knowledge of banking regulations, products, and services.
- Comfortable with lending activities and cross-selling.
- Excellent communication, organizational, and time management skills.
- Basic understanding of HR policies and labor laws.
- Proficient in Microsoft Office and banking software systems.
- Strong problem-solving and analytical skills.
- Be part of a new branch launch and help build something special.
- Work in a supportive, community-focused environment.
- Enjoy opportunities for growth and development.
- Competitive salary and benefits package.
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