IT Support Specialist
Murj | Empowering Modern Cardiac Device Care
Date: 2 weeks ago
City: Santa Cruz, CA
Contract type: Full time
Remote
At Murj, we do what we love and love what we do!
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
About The Role.
We are seeking a highly motivated and skilled IT Support Specialist to provide exceptional remote IT Support to our distributed workforce. As the first point of IT contact for our employees, you'll play a crucial role in ensuring the smooth operation of our IT systems, enabling our team to work efficiently & safely.
Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.
What You'll Do.
Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?
In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.
What Murj offers.
Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.
Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.
And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.
From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.
How We Work at Murj
Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success.
Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.
We believe in working hard together, with a shared sense of purpose and drive. We're not afraid to ask tough questions, and we support each other in reaching for bold new ideas.
Let us leave you with this.
If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.
About The Role.
We are seeking a highly motivated and skilled IT Support Specialist to provide exceptional remote IT Support to our distributed workforce. As the first point of IT contact for our employees, you'll play a crucial role in ensuring the smooth operation of our IT systems, enabling our team to work efficiently & safely.
Candidates should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.
What You'll Do.
- Provide timely and effective remote IT support to all employees, contractors, and consultants
- Troubleshoot and resolve technical issues related to hardware, software, and remote connectivity
- Onboard new hires, setting up laptops and providing necessary IT resources
- Manage and maintain mobile devices using mobile device management (MDM) tools
- Support the use of collaboration tools such as Zoom, Slack, and Google Workspace
- Assist with Microsoft Office suite and other business applications
- Provide front-line information security support, educating employees on best practices
- Maintain accurate records of support requests and resolutions
- Contribute to the development and improvement of IT processes
- Proven experience as an IT Support Specialist or a similar role
- Exceptional communication and interpersonal skills
- Outstanding troubleshooting and problem-solving skills
- Patient, friendly, and customer-oriented approach
- Proficiency in supporting remote users
- Ability to work independently and as part of a team
- Ability to comply with HIPAA regulations
- Basic understanding of information security principles and best practices
- Located in the Continental United States
- Strong understanding of macOS and Apple devices in the workplace
- Administrator knowledge of Okta IaM, Zoom, Slack, Google Workspace, and Microsoft 365
- Experience with mobile device management (MDM) solutions such as JAMF, Kandji, or Intune
- Apple Store front line specialist or back of house tech experience
- Familiarity with Generative AI tools & their use in the corporate environment
- Take ownership of the New Hire IT Onboarding process, working closely with our stellar People Operations team to iterate and improve all new hire experiences
- Be assigned a project involving one of our IT platforms & successfully complete an IT roadmap item
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