Customer Service Specialist

Department: Vibes And Verbs

Location: Cleveland, OH

Compensation: $56,000 - $65,000 / year

Description

Job Description
We are seeking a dedicated Customer Service Specialist to join our team in Cleveland, OH. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a customer-first mindset. You will be responsible for assisting clients, resolving inquiries, and ensuring that every customer interaction reflects the high standards of Vibes And Verbs.



Key Responsibilities

Responsibilities

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  Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
  
  
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  Provide accurate information regarding products, services, and company policies.
  
  
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  Identify and resolve customer concerns with efficiency and empathy.
  
  
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  Document customer interactions and follow up to ensure satisfaction.
  
  
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  Collaborate with internal teams to address escalated issues and improve processes.
  
  
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  Maintain a positive and professional attitude in all communications.
  
  
  
  
  

Skills, Knowledge and Expertise

Qualifications

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  High school diploma or equivalent; associate or bachelor’s degree preferred.
  
  
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  Minimum of 2 years of experience in customer service or related field.
  
  
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  Excellent verbal and written communication skills.
  
  
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  Strong problem-solving abilities and attention to detail.
  
  
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  Proficient in Microsoft Office Suite and customer service software.
  
  
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  Ability to work independently and as part of a team.
  
  
  
  
  

Benefits

Benefits

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  Competitive salary ($56,000 – $65,000 per year).
  
  
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  Opportunities for career growth and professional development.
  
  
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  Comprehensive health, dental, and vision insurance.
  
  
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  Paid time off and holidays.
  
  
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  Supportive and collaborative work environment.
  
  
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  Ongoing training to enhance skills and knowledge.