Client Services Manager

Come care with us!

Are you ready to join a growing team of compassionate caregivers that puts a premium on care? Then we invite you to learn how you can provide an important role in our community and develop your healthcare experience. We are looking for a dedicated, team player who is ready to guide our care giving team to provide excellent supportive services to our clients. We invite you to learn more about how you can make a difference with us every day!

Job Summary:

The Client Services Manager plays a critical role in ensuring high-quality care and support services for clients. This position is responsible for coordinating service delivery, maintaining client relationships, managing schedules, and supporting caregivers and companions. The ideal candidate is organized, compassionate, and able to thrive in a fast-paced environment with a "can do" attitude.

Job Description:

• Serve as the primary point of contact for clients and their families.
• Coordinate and schedule care services in alignment with client needs and preferences.
• Maintain accurate client records, care plans, and service notes in internal systems.
• Communicate regularly with clients to ensure satisfaction and adjust services as needed.
• Collaborate with caregivers and other staff to ensure continuity and quality of care.
• Monitor client progress and escalate issues to the appropriate team members.
• Support caregiver assignments, shift changes, and timekeeping as needed.
• Assist with onboarding of employees and new clients.
• Uphold confidentiality and compliance with relevant regulations (e.g., HIPAA, state health requirements).
• Participate in quality assurance initiatives and team meetings.
  
  
  

We offer:

• Supportive company culture
• Weekly pay
• Medical, vision, and dental insurance
• Paid orientation, training and continuing education
• Flexible schedule
• Client choice
• 401K, match not required
• Premium pay on observed holidays
• Referral bonuses
• Employee recognition, appreciation, and celebrations
• Scholarship opportunities
• Advancement opportunities
  
  
  

We are looking for someone who is:

• Compassionate, dependable, motivated professional.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and problem-solve in a dynamic environment.
• NA or CNA certification (REQUIRED)
• 18+ years of age.
• High school diploma or general education degree (GED).
• Caregiving experience (5+ years)
• Proficiency in scheduling or client management software (e.g., WellSky, Clear Care, or similar).
• Knowledge of healthcare or home care industry standards and best practices is a plus.
  
  
  

Griswold Home Care is a nationally endorsed Best of Home Care Provider offering in-home care for those who want support to live where they love. Griswold strives to provide peace of mind to its clients while offering its caregivers a feeling of purpose and fulfillment. Griswold’s mission is to improve Hawaii residents’ daily lives and values community service, ethics, and innovation. With its employees at its core, Griswold strives to provide a culture of respect and inclusivity.

Griswold Home Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.