General Manager
Swickard Auto Group
Date: 10 hours ago
City: Anchorage, AK
Contract type: Full time

Description
The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.
Responsibilities
Financial Performance:
The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.
Responsibilities
Financial Performance:
- Develop and implement annual business plans and budgets.
- Monitor and analyze financial performance, including sales & service, profit margins, and expenses.
- Implement cost-saving measures and strategies to improve profitability.
- Set and achieve sales goals for new and used vehicles.
- Oversee the sales team, providing training, coaching, and motivation.
- Manage inventory levels to optimize sales and minimize costs.
- Ensure exceptional customer satisfaction throughout the entire sales and service process.
- Resolve customer complaints and address issues promptly.
- Implement customer loyalty programs and initiatives.
- Develop and maintain a positive work environment.
- Manage employee performance and address disciplinary issues.
- Recruit, train, and manage a high-performing team.
- Ensure compliance with all applicable laws, regulations, and industry standards.
- Maintain accurate records and documentation.
- Manage relationships with manufacturers and suppliers.
- In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Bachelor's degree in business administration or a related field.
- 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills and negotiation abilities.
- Strong financial acumen and analytical skills.
- Knowledge of automotive industry trends and best practices.
- Ability to work under pressure and meet deadlines.
- Outgoing, and positive attitude
- Certifications in automotive management or sales a plus.
- Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
- Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
- Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
- Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.
- Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
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