Director of Front Office
Crescent Hotels & Resorts
Date: 2 weeks ago
City: Quincy, MA
Contract type: Full time
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Description
Are you passionate about delivering excellent guest service and creating a strong team to carry out that mission? We are looking for an inspirational leader with Marriott experience to mentor and nurture our front office team.
We offer great benefits, including vacation, holiday and sick pay, medical/dental/vision insurance, company paid life insurance and short/long-term disability insurance, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.
What you will be doing: You will lead our front office team (front desk/guest service agents, telephone operators, bell staff/van drivers). You will also serve as guest service champion for the entire hotel. You will balance the daily work of serving our guests with the equally important planning and organizing that goes on behind the scenes. You should enjoy the art of hosting so you can model this for your staff. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you!
What you should bring to the table: Experience in building a team, including training, mentoring, coaching & counseling is essential. Excellent communication skills - both written and verbal - will be important. Experience and skill in service recovery situations is key. You will also need strong organization and problem solving skills. You need to be computer savvy and understand property management systems. Prior Marriott (FS-PMS) experience is highly desired.
Hotels are open 24/7. The person who is hired for this role will need to be available to work during peak periods as business demands. Weekends will be a normal part of your schedule. Please complete the availability form with your application.
Qualifications
Marriott experience preferred. FS-PMS experience highly desired.
Behaviors
Marriott experience preferred. FS-PMS experience highly desired.
Prior hotel front office management experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Save this job
Description
Are you passionate about delivering excellent guest service and creating a strong team to carry out that mission? We are looking for an inspirational leader with Marriott experience to mentor and nurture our front office team.
We offer great benefits, including vacation, holiday and sick pay, medical/dental/vision insurance, company paid life insurance and short/long-term disability insurance, matching 401k, free meals, hotel discounts, and a friendly team of co-workers.
What you will be doing: You will lead our front office team (front desk/guest service agents, telephone operators, bell staff/van drivers). You will also serve as guest service champion for the entire hotel. You will balance the daily work of serving our guests with the equally important planning and organizing that goes on behind the scenes. You should enjoy the art of hosting so you can model this for your staff. If this sounds like fun and you are a self-starter who enjoys meeting and interacting with all kinds of people, we would love to talk to you!
What you should bring to the table: Experience in building a team, including training, mentoring, coaching & counseling is essential. Excellent communication skills - both written and verbal - will be important. Experience and skill in service recovery situations is key. You will also need strong organization and problem solving skills. You need to be computer savvy and understand property management systems. Prior Marriott (FS-PMS) experience is highly desired.
Hotels are open 24/7. The person who is hired for this role will need to be available to work during peak periods as business demands. Weekends will be a normal part of your schedule. Please complete the availability form with your application.
Qualifications
Marriott experience preferred. FS-PMS experience highly desired.
Behaviors
- Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
- Functional Expert: Considered a thought leader on a subject (Preferred)
- Leader: Inspires teammates to follow them (Preferred)
- Preferred Self-Starter: Inspired to perform without outside help
- Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Bachelors (Preferred)
- High School (Required)
- Preferred
Marriott experience preferred. FS-PMS experience highly desired.
- Preferred
Prior hotel front office management experience required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Save this job
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