Junior Implementations Specialist

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Job Summary:

TicketManager is a leading provider of ticket and event management software, dedicated to enhancing client entertainment experiences through live events. The Implementations Specialist will onboard Enterprise and SMB accounts to the TicketManager software, ensuring clients derive maximum value from their investment while managing project execution and client satisfaction.

Responsibilities:

• Lead the end-to-end planning and execution of client implementation projects, ensuring timely delivery and client satisfaction. This includes but is not limited to:

• Execute configurations to build client sites, including coordination of various client integrations (SSO, CRM, API, etc.)

• Coordinate across teams to ensure project tasks are completed effectively and efficiently

• Regularly communicate project updates with the client and other cross-functional teams

• Monitor project health closely to identify and mitigate project risk

• Develop launch materials and deliver client training

• Monitor adoption and usage post-launch

• Ensure a smooth transition of launched accounts to customer-facing teams (Account Management, Support, Fulfillment), equipping them with the necessary resources and insights to provide continued support

• Routing support requests to appropriate customer support or tech support channels

• Submit/follow up on technical requests of all types (enhancements, bugs, investigations, security reviews, etc.)

Qualifications:

Required:

• Bachelor’s Degree Required

• 2-4+ years of work experience in a collaborative, data-driven environment

• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people

• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously

• Proven presentation and executive meeting planning

Preferred:

• Previous project management experience preferred

• Customer service skills in a SaaS environment preferred

Company:

TicketManager is Where Tickets Mean Business. Founded in 2007, the company is headquartered in Calabasas, California, USA, with a team of 51-200 employees. The company is currently Growth Stage.