IT Helpdesk Technicians

eClerx


Date: 12 hours ago
City: Fayetteville, NC
Contract type: Full time
We are looking for competent IT Helpdesk Technicians to provide fast and useful technical assistance on computer systems.

Location – eClerx, 235 N McPherson Church Rd, Fayetteville, NC 28303.

Position Summary

IT Helpdesk Technician candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals.

Primary Responsibilities

  • Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, email clients and applications.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Own and execute IT asset movement
  • Ability to install and troubleshoot All in One and Laser Printers

Knowledge, Skills, & Experience Requirements

  • Proven work experience as a Helpdesk/Desktop Technician.
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Customer service oriented with a problem solving attitude.
  • Teamwork skills.

“Please note that eClerx is a drug-free work place and we require all selected applicants to go through a pre-employment drug screen and background check. The employment offer at eClerx is contingent to results of these tests.”

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