Remote or Office Call Center Agent

NextGenPro INC is an IT consulting company specializing in product engineering, technology innovation, and staffing solutions. We help clients transform IT into strategic assets by crafting digital products and strategic roadmaps. Our team of seasoned engineers, project managers, and team leads ensures cost-effective, timely solutions through a thorough analysis and seamless project delivery. At NGP, we value collaboration and strive to tackle evolving business challenges with expertise and passion.

About The Role

We are seeking a dedicated and customer-focused Call Center Agent to join our Customer Support team. Whether you choose to work remotely or from our office, you will play a key role in providing exceptional support to our clients. This is a full-time, hourly position that requires excellent communication skills in English, a strong problem-solving mindset, and the ability to handle customer inquiries with professionalism and empathy.

What You'll Do

• Handle incoming calls, emails, and chat inquiries from customers in a timely and professional manner.
• Identify customer needs and provide accurate information, solutions, or alternatives to resolve their issues.
• Manage and update customer accounts, ensuring data accuracy and confidentiality.
• Collaborate with team members and other departments to escalate and resolve complex issues efficiently.
• Document customer interactions and maintain records of problem resolutions within the company’s CRM.
• Provide a positive experience to every customer by actively listening to their concerns and demonstrating empathy.
• Meet or exceed performance metrics, including response times, customer satisfaction ratings, and resolution rates.
  
  

Qualifications

• Fluent in English, both written and spoken, with excellent communication skills.
• Previous experience in a call center, customer support, or similar role is preferred.
• Ability to multitask while maintaining attention to detail and quality of service.
• Proficiency with computers and familiarity with CRM systems or customer support software.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Willingness to work flexible shifts, including evenings, weekends, or holidays as needed.
• A reliable internet connection (for remote roles) and a quiet workspace or ability to work in our office.
  
  

The Pay Range For This Role Is

26 - 29 USD per hour(Remote (Austin, Texas, US))