Senior Manager, Field Monitoring

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Job Summary:

Scout Motors Inc. is a company dedicated to revolutionizing the electric vehicle market, particularly in the rugged SUV and pick-up truck sectors. The Manager of Field Monitoring will lead the development of processes and digital solutions to enhance product quality and customer satisfaction, while also managing data analytics initiatives to improve overall performance.

Responsibilities:

• Development and implementation of processes and digital solutions [greenfield approach] to get real-time feedback on the quality status of Scout Motors products and services.

• Development and implementation of customer quality surveys to improve customer satisfaction for products and services.

• Manage the quality performance of Scout Motors products and services through customer satisfaction-oriented key performance indicators.

• Development and Implementation of a data-driven-quality approach in the field of Customer and Field Quality. Introduce data analytics processes, methods and competences as well as data science use cases to accelerate the failure resolution process.

• Responsibility for identifying, connecting and supporting data sources for the field monitoring.

• Oversee all available indicators and identify the necessary product improvements as an input for the problem resolution process.

• Cross functional work with relevant stakeholders within Scout Motors to keep state-of-the-art data analytics solutions aligned with Scout data strategy

• Mentor team members, foster a culture of learning, and facilitate skill development to enhance the capabilities of the team.

• Work-cross functionally with other Scout departments.

• Perform other duties as assigned.

Qualifications:

Required:

• A Bachelor’s or Master’s degree in engineering and/or data science.

• 7-10+ years in an environment related to customer feedback processing, with at least 5 years in a management role within vehicle manufacturer or supplier environment, even though any other sector may be also evaluated.

• Strong written and verbal communication skills.

• Experience using Power BI and PowerApps to build custom applications for data analytics.

• Experience implementing AI tools to automate and improve data processing workflows.

• Proficient in relevant programming languages (e.g., Python, SQL, or similar) used for data analytics and app development.

• Familiar with working with a variety of data sources, including social media content, survey data, and technical vehicle information.

• Experience analyzing customer satisfaction studies such as JD Power and similar industry benchmarks.

• Soft skills in multicultural environments and team work oriented.

Company:

Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. Founded in 2022, the company is headquartered in Washington, District of Columbia, USA, with a team of 201-500 employees. The company is currently Growth Stage. Scout Motors Inc. has a track record of offering H1B sponsorships.