Junior Technical Solutions Engineer - Datacenter

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Job Summary:

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center environments. They are seeking world-class Technical Solutions Engineers to support their products and solutions, ensuring customer success through troubleshooting and collaboration with various teams. The role involves responding to customer inquiries, resolving concerns, and documenting issues to support product quality and development.

Responsibilities:

• Respond to customer product inquiries via telephone or in written, internet-based email.

• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.

• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.

• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications:

Required:

• Working knowledge of networking industry, products, and protocols

• Minimum of 2-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies: AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF

• Excellent written and verbal communication skills

• Collaborative approach

• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities

• Troubleshoot problems with hardware equipment and software applications and recommends corrective action

• Document customer communication and recurring technical issues to support product quality programs and product development

Preferred:

• Strong expertise in SD-WAN technologies and hands-on troubleshooting experience

• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools)

• A strong comfort level with Linux

• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)

• Minimum education is a MS in a technical field (CS/EE/ITP preferred)

• Industry certifications preferred

• Prior TAC experience preferred

Company:

Arista Networks is a computer networking firm delivering cloud networking solutions for large data center and computer environments. Founded in 2004, the company is headquartered in Santa Clara, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Arista Networks has a track record of offering H1B sponsorships.