Help Desk Technician

The MIS Help Desk Technician provides end-user support and exceptional customer service for IT related requests. The MIS Help Desk Technician will interpret, analyze, troubleshoot, and resolve technical problems while following organizational policies and procedures. The MIS Help Desk Technician works with the MIS Systems Analysts and management in a team environment on both extended and time-sensitive projects.

Education Qualifications

• High School Diploma or GED (required)
• Associate's Degree in Information Systems
• Computer Science or related field (preferred)
  
  

Experience

• Experience providing quality customer service
• Experience maintaining and troubleshooting technology hardware
• Experience with Microsoft Office Suite, network LAN/WAN design and operations, POP3, SMTP, Exchange Servers, and Microsoft Active Directory
  
  

Program Management

• Follows proper procedures for receiving and storing department inventory
• Compiles information or data and produces appropriate reports
• Maintains confidentiality of data including digital and physical files and proprietary information
• Provides assistance with maintenance and support for server software and hardware
• Provides assistance with video conferencing operations and related software
• Provides support and troubleshooting to end-users for PCs, software applications, printers, VoIP telephones, and other technology hardware or software
• Responds to requests for technical assistance submitted via phone and online ticketing system
• Performs other duties as assigned
  
  

Mental Demands

• Ability to multi-task and cross-train
• Ability to communicate effectively, both verbally and in writing
• Ability to work in a fast-paced environment with limited supervision
• Ability to interpret policy and procedures
• Ability to think critically and problem-solve
• Ability to manage multiple projects simultaneously
• Ability to maintain emotional control under stress
• Ability to prioritize tasks on a daily basis and function with constant interruptions
  
  

Physical Demands

• Occasional prolonged and irregular hours
• Occasional in-region and out-of-region travel
• Ability to lift 15 pounds or more
• Prolonged use of computer and repetitive hand motions
  
  

Salary: From 35057.00

Salary: To 50443.00