Customer Support Manager
Style Netbox
Date: 16 hours ago
City: Modesto, CA
Salary:
$30
-
$34
per hour
Contract type: Full time
Company: Style NetboxPosition: Customer Support ManagerLocation: Modesto, CASchedule: Monday to Friday - 8-hour shiftsSalary: $30 - $34 per hour
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
About the Role - What is a Customer Support Manager?
A Customer Support Manager oversees the customer service department, ensuring clients receive outstanding support and solutions to their needs. This role involves leading a team, optimizing support processes, and ensuring the highest level of customer satisfaction. The Customer Support Manager acts as the bridge between customers and the company, making sure feedback is addressed and service standards are consistently met.
Responsibilities
Lead and manage the customer support team to deliver exceptional service.
Develop and implement support policies and procedures to improve efficiency.
Handle escalated customer inquiries and resolve issues promptly.
Monitor team performance, set targets, and provide regular feedback.
Analyze customer feedback to identify trends and recommend improvements.
Coordinate with other departments to ensure a seamless customer experience.
Prepare reports on customer service metrics and present to senior management.
Qualifications
Proven experience in customer service management or supervisory roles.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Problem-solving mindset with a customer-focused approach.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to work in a fast-paced environment and adapt to changes.
Benefits
Competitive hourly pay: $30 - $34 per hour.
Opportunities for professional growth and career advancement.
Supportive and creative work environment.
Paid time off and holidays.
Health and wellness benefits package.
If you are passionate about leading teams and creating outstanding customer experiences, we’d love to hear from you. Apply today and join Style Netbox in shaping unforgettable brand journeys.
About Us
At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.
About the Role - What is a Customer Support Manager?
A Customer Support Manager oversees the customer service department, ensuring clients receive outstanding support and solutions to their needs. This role involves leading a team, optimizing support processes, and ensuring the highest level of customer satisfaction. The Customer Support Manager acts as the bridge between customers and the company, making sure feedback is addressed and service standards are consistently met.
Responsibilities
Lead and manage the customer support team to deliver exceptional service.
Develop and implement support policies and procedures to improve efficiency.
Handle escalated customer inquiries and resolve issues promptly.
Monitor team performance, set targets, and provide regular feedback.
Analyze customer feedback to identify trends and recommend improvements.
Coordinate with other departments to ensure a seamless customer experience.
Prepare reports on customer service metrics and present to senior management.
Qualifications
Proven experience in customer service management or supervisory roles.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Problem-solving mindset with a customer-focused approach.
Proficiency in CRM systems and Microsoft Office Suite.
Ability to work in a fast-paced environment and adapt to changes.
Benefits
Competitive hourly pay: $30 - $34 per hour.
Opportunities for professional growth and career advancement.
Supportive and creative work environment.
Paid time off and holidays.
Health and wellness benefits package.
If you are passionate about leading teams and creating outstanding customer experiences, we’d love to hear from you. Apply today and join Style Netbox in shaping unforgettable brand journeys.
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