Program Manager

Job Type

Full-time

Description

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do

In the Program Manager- Shelter role, you'll oversee the Oceanside Navigation Center, a 75-bed campus providing emergency shelter to adults ages 18 and older of all genders; prioritizing Oceanside residents who are currently experiencing homelessness and chronically homeless individuals who are high-end users of the emergency response system. The Shelter Program Manager is responsible for grant compliance, staff supervision, and performing work to support the mission of Interfaith Community Services. The Shelter Program Manager will work to ensure the achievement of program goals and objectives and contribute to program development and enhancement.

Core Duties And Responsibilities

• Oversee the day-to-day operations of Interfaith’s Oceanside Navigation Center, an emergency year-round, low-barrier shelter in the City of Oceanside.
• Provide direct supervision, training, and professional development for all staff, including interns and volunteers
• Ensure service delivery is in alignment with program goals and in compliance with grant and contract requirements.
• Supervise all program activities including outreach, enrollment, placement, training and follow-up for grants to ensure that all projected goals are met.
• Collaborate with city staff, law enforcement, partner organization, and community stakeholders to address homelessness effectively.
• Participate in hiring of staff for the program, conduct performance evaluations and monitor staff job performance to ensure high-quality service delivery
• Review assessments, case plans, progress notes, and other documentation, providing feedback and recommendations for best practices.
• Facilitate regular case management, staff and community meetings or trainings to support collaborative and effective service delivery.
• Support staff in identifying client barriers to housing, mental health, substance abuse, and other services, and develop long-term plans to maintain housing and achieve personal goals.
• Provide direct support as needed, including crisis management and case consultation.
• Facilitate client referrals to internal and external resources, ensuring seamless access to comprehensive support services.
• Lead and participate in outreach efforts to engage individuals experiencing homelessness, including street outreach and coordination with local agencies.
• Build and maintain strong community relationships to establish referral pathways into community-based programs.
• Ensure compliance with program goals/objectives and reporting pursuant to grants and contracts for departmental programs; help develop metrics for program accountability and success
• Work with other members of the management team to ensure successful communication and coordination between all programs, and participates in strategic planning
• Gather and provide operational statistics for internal and external reporting in a timely manner.
• Assist in the development and implementation of procedures to monitor and improve service delivery methods and administrative systems.
• Represent the program in community meetings, training sessions, and collaborative efforts to address homelessness.
• Maintain a strong working relationship with stakeholders, including elected officials, community activists, and service providers.
• Support the program director in evaluating program efficiency and effectiveness, workload distribution, and staff assignments.
• Assist program director with administrative tasks, data management, and preparation of program reports as needed.
• Aid the program Director in grant writing, program development and special projects
• Assists the program Director with budget development and compliance, and fiscal reporting
• All other duties as assigned
  
  

SUPERVISORY RESPONSIBILITIES: This position will be responsible for supervising staff within the shelter program. They will provide daily supervision of tasks as well as direction and Interfaith leadership to the team. They are responsible for recommending hiring and firing decisions, conducting corrective action as needed, conducting performance evaluations, and identifying and promoting professional development opportunities. Identifies areas where volunteers are needed and works with the Lead Volunteer Coordinator in recruiting new volunteers to help further their capacity to serve clients.

Requirements

Who You Are:

About

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Bachelor’s degree in social work or related field required; equivalent combination of work experience and education may be considered in lieu of education required
• Master’s degree in social work or related field, preferred
• 2+ years of experience working in a Social Services or nonprofit setting, required
• 2+ years of experience in a supervisory role or a role with increasing responsibility, required
• Bilingual (Spanish/English), preferred
  
  

Skillsets / Additional Requirements

• Valid CA Driver’s License
• Requires knowledge and support of “Housing First” philosophy and strategies, as well as low-barrier shelters model
• Strong working knowledge of the grants and contracts
• Knowledge and skill in identifying housing for low-income individuals and families
• Knowledge of all guidelines and regulations in the Americans with Disability Act
• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend resolutions
• Ability to react calmly to emergency situations
• Excellent communication skills, particularly listening, mediation, and writing skills
• Possess strong organizational skills with ability to meet a demanding workload
• Creative thinker/adaptive personality
• Possess strong organizational skills with ability to meet a demanding workload
• Sensitivity to cultural and socioeconomic characteristics of population served
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience managing multiple staff, and working with a collaborative team to drive successful projects to completion
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to work on tasks in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems
  
  

Working Conditions / Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to perform work in an office setting
• Drives occasionally during all seasons and is exposed to all weather conditions
• May be subjected to adverse conditions, including contact from hostile people
• Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Occasionally it is required to perform the safe operation of company vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• The noise level in the work environment is usually low.
  
  

Location: Onsite/Oceanside

Salary: $72,252-$88,308

Hours: Monday-Friday: 8am-5pm with on call responsibilities

Employment Benefits

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities
  
  

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.