IT Systems Support Specialist

Job Details

Description

QUALIFICATIONS:

• Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field (or equivalent work experience).
• Experience in IT support required
• Experience in a clinical or hospital setting preferred
  
  

Responsibilities

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Resolve issues related to network connectivity, printers, servers, and integrated clinical equipment.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and integrated clinical equipment for end-users (e.g., nurses physicians, administrative staff.
• Support critical systems such as, M365, Epic, Meditech and other clinical
• Maintain and troubleshoot IT hardware including Workstations on Wheels (WoWs), badge readers, barcode scanners, and printers.
• Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
• Monitor system performance and conduct routine maintenance on servers, virtual machines, cloud and local storage systems and other SaaS based webapps.
• Assist with software updates, patches, and backups for critical systems.
• Support onboarding and offboarding and manage user accounts, profiles, and access controls using Active Directory, Microsoft Azure/Entra and other related systems.
• Ensure organization compliance with HIPAA and healthcare IT security standards.
• Respond to and assist in resolving IT security incidents.
• Monitor ticketing system and other access logs and report irregularities.
• Enforce password policies and other cybersecurity policies and procedures.
• Educate users on new software features, updates, and downtime procedures.
• Develop and maintain user guides, technical documentation, and the IT knowledgebase.
• Collaborate with departments and vendors on system rollouts, upgrades, and hardware relocations and system integration efforts.
• Support IT projects such as new unit openings and workflow enhancements.
• Log, track, and resolve tickets through the service desk system.
• Triage and prioritize issues based on urgency and impact, escalating when necessary.
• Perform additional tasks as assigned to support IT operations and organizational goals.
  
  

Knowledge, Skills, Abilities

• Working knowledge of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS).
• Familiarity with HIPAA, data privacy, and IT security regulations.
• Experience with network connectivity and troubleshooting. (preferred).
• Proficiency in Windows OS, office productivity software, and basic networking principles.
• Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems.
• Strong troubleshooting skills across hardware, software, and network connectivity
• Effective interpersonal and communication skills.
• Ability to train users, support software rollouts, and manage access controls.
• Highly organized and consistent in following and creating documentation and procedures.
• Adaptable and quick to learn in a dynamic clinical setting.
• Capable of working independently and escalating complex issues appropriately.
• Skilled in prioritizing and resolving multiple support requests in a fast-paced environment.
• Collaborative with cross-functional teams, vendors, and stakeholders during technology deployments.
• Committed to delivering courteous, efficient, and professional IT support.
• Adheres to organizational customer service standards.
  
  

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Equal Opportunity Employer

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