Data Analyst, New Grad

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Job Summary:

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, dedicated to delivering legendary service to its 17 million members. The Data Analyst role supports the ERS Call Center Analytics team by providing analytical assistance in developing accurate reports on key performance indicators and conducting data analysis to identify trends and actionable insights.

Responsibilities:

• Strong data analysis skills to identify trends and actionable insights

• Design, build, and maintain reporting that measure key performance indicators (KPIs) such as Service Quality, Growth, Turnover, Efficiency, and Accuracy.

• Develop and deliver internal performance and financial reports, including expense tracking, incentive program analysis, and goal progress.

• Provide ad hoc data analysis across multiple data sources using tools and languages such as AWS, SQL, Teradata, Python, Tableau, Hadoop, Excel, and Access.

• Collaborate with cross-functional technical and business teams to support project development, data initiatives, and process enhancements.

• Perform trend identification and root cause analysis, and present data-driven solutions to stakeholders.

• Assist with designing, building, and maintaining data tables for query optimization.

• Document data processes, workflows, and reporting logic for implementation and ongoing production support.

• Create and maintain data flow models to support ETL (Extract, Transform, Load) processes and data pipeline development.

Qualifications:

Required:

• Minimum bachelor’s degree in a quantitative or technical field (math, statistics, computer science, engineering) or comparable experience.

• Excellent communication skills, both written and verbal, to effectively convey complex ideas and findings throughout the entire duration of each project (Discovery, Meeting with Stakeholders, Validation and Presentation).

• Experience in contact center analytics, customer experience, or operations environments.

• Proficiency in SQL and working with relational databases to query, analyze, and manipulate both structured and unstructured data.

• Ability to conduct calculations and data manipulations for thorough data validation and analysis.

• Data visualization expertise using Tableau is required.

• Background in a traditional data/analytics corporate environment, with strong understanding of organizational data use.

• Quick learner with demonstrated ability to adapt to new systems, tools, databases, and processes.

Preferred:

• Experience or knowledge of Salesforce preferred.

• Advanced Excel skills (incl. VBA, macros, complex calculations, etc.) preferred.

Company:

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. Founded in , the company is headquartered in Costa Mesa, California, US, with a team of 10001+ employees. The company is currently Late Stage.