Client & Caregiver Relations Manager - In Home Care Agency

Caring Senior Service of Oakland County South | Field-Based Care Manager - Client & Caregiver Relations

Location: Farmington Hills, MI | Full-Time | Competitive Salary + Benefits

Make a Real Difference in Seniors' Lives — Join Our Caring Team!

At Caring Senior Service of Oakland County South, we are dedicated to providing high-quality, non-medical in-home care that allows seniors to live independently and with dignity. As a Field-Based Care Manager, you’ll be a key part of that mission, ensuring our clients are receiving high quality care and building strong relationships with both caregivers and their families.

This is a hands-on leadership role that combines caregiver mentorship, quality assurance, and relationship-building to ensure that every senior we serve thrives in their home. If you’re looking for a career where you can make a difference in seniors lives, this role is for you!

What You’ll Do

Client Care & Case Management:

• Conduct in-home visits to assess client satisfaction and care quality
• Continuously update care plans based on changing client needs
• Build strong, trusting relationships with clients and their families to ensure the highest level of care
  
  

Caregiver Support & Field Training

• Introduce caregivers to clients and provide hands-on training to ensure success
• Observe, coach, and guide caregivers during field visits to promote high standards of care
• Support new hires by instilling best practices, creating an environment of learning, and mentoring them
  
  

Quality Assurance & Compliance

• Conduct regular quality checks and document field observations
• Ensure compliance with company standards and policies to maintain care excellence
• Collect client and caregiver feedback to drive continuous improvement
  
  

What We’re Looking For

• Experience in Senior Care or Healthcare Management: Ideally, experience in home care or a similar field (CNA, LPN, or RN preferred, but not required)
• Excellent Care Planning & Client Assessment Skills: You should be skilled at managing care plans and ensuring high-quality service
• Confident Communicator & Supportive Leader: You’ll need to build relationships with caregivers, clients, and families, so being a strong communicator and a team player is essential
• Ability to Work Independently: As this is a field-based role, you must be self-motivated and able to manage your time efficiently
• Valid Driver’s License & Reliable Transportation: Willingness to travel throughout the service area
• Hands-on Care: Ability to assist with caregiving when needed (CNA, LPN, or RN a plus)
  
  

Compensation & Benefits

• Salary: $40,000–$50,000 per year (based on experience)
• Performance-Based Bonuses: Monthly performance bonuses based on key metrics
• Paid Time Off & Holidays: Generous PTO, plus company holidays
• Fuel Allowance: For travel to and from client homes
• 401(k) Plan: Eligibility for 401(k) participation after 1 year
• Professional Development: Ongoing training and opportunities for growth
• A Supportive Team: Join a compassionate, mission-driven company with a positive work culture
  
  

Ready to Make a Difference? Apply Today!