Quality Audit Specialist

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Role Summary: The Quality Audit Specialist ensures the accuracy and quality of printed label orders by performing detailed checks on customer orders, master items, production plates, and quotes.

Experience Requirements: At least 2 years of customer service experience and quality auditing

Shift available: Monday-Friday 8:00am-5:00pm

Training Shift: Monday-Friday 8:00am-5:00pm

Pay rate: $17-$20/hour.

Benefits

• Potential Monthly Departmental Bonuses
• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401(k) with Company match
• Holiday Pay
• Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)
  
  

Summary Of Responsibilities

• Audit incoming orders for accuracy of label specs, customer instructions, quantities, materials, and art approvals.
• Verify that master items are properly set up with the correct sizes, materials, adhesives, and print directions.
• Review plate files and layouts to ensure correct art, orientation, and die lines are used for each job.
• Confirm updates to reorders or revised art files are accurately reflected in production documentation.
• Ensure internal routing forms are complete and accurate before production.
• Review and confirm customer quotes to ensure alignment with specifications and pricing standards.
• Communicate with Customer Service, Prepress, and Production to address and resolve discrepancies or missing information.
• Participate in ongoing audits of labels in process to confirm alignment with customer requirements.
• Document and report quality issues or audit failures to the Quality Manager; contribute to continuous improvement initiatives.
• Ensure that all quality checks align with company standards and regulatory requirements.
  
  

Required Skills

• Excellent organization, attention to detail, and follow-up skills
• Strong written and verbal communication skills
• Strong typing and computer skills (recommended at 40+ wpm)
• Ability to interface well with all levels of management
• Ability to work well in a team environment as well as on your own
• Self-motivated and solution-oriented
• Customer-focused
• Excellent analytical, problem-solving, and decision-making skills
• Positive attitude.
• Ability to adapt to new technologies and processes quickly in ever-evolving systems
• Excellent interpersonal skills and strong emotional intelligence
  
  

Physical Demands

• Work is predominately performed in an office environment and requires the ability to operate standard office equipment and tools including a computer, keyboard, and mouse.
• The ability to sit for extended periods of time and perform repetitive motions, including movements of the wrists, hands, and/or fingers, as well as stand, reach, squat and lift small parcels, packages, and other items, as necessary.
• Work requires the ability to read and analyze data using various documents and spreadsheets.
• The employee may be required to lift up to 25 lbs.
• Reasonable accommodations to these requirements can be made to applicants with qualified disabilities.
  
  

Equal Employment Opportunity: At Online Labels Group, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.