RIM General Manager

Summary

The Manager at RIM is responsible for the overall quality and profitability of the restaurant in both the front and back of the house. The Manager ensures that all personnel and systems function efficiently so that guests are satisfied, the business achieves budgeted profit levels and employee morale is maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• Communicate and execute directives from Management on a continuous basis.
• Keep an accurate payroll ledger and check employee time and attendance.
• Consistently maintain the highest level of food quality and Guest Service.
• Communicate all Operational and Financial results to Management daily.
• Promote new business.
• Monitor and conduct Manager and Employee training on an on-going basis ensuring growth and advancement.
• Ensure restaurant meets or exceed the highest standard of all license and health Department requirements.
• Maintain budget costs of goods, labor and operations.
• Required to maintain balance between administrative duties without compromising presence and visibility on the floor.
• Operate property daily.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance to provide guest satisfaction.
• Interview, hire, organize, schedule, discipline, terminate, counsel, train and monitor employees, and their performance to ensure company guidelines are followed.
• Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service.
• Lift, carry or otherwise move supplies, equipment, etc., weighing up to 10 lbs. on an occasional basis. Sit, stand (for prolonged periods of time), walk, bend (at neck & waist), reach (above & below shoulder level), kneel, squat, twist (at neck & waist) as required for duration of shift, walking up to 5 miles during an 8-hour shift. Simple/power grasping as well as repetitive use of the hands and fine hand manipulation are required to complete essential functions. Must be able to respond to visual and aural cues.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules that reflect the business needs of the Hotel.
• Comply with Hotel rules and regulations for the safe and efficient operation of Hotel facilities.
  
  

Other duties as assigned within the scope of this job description:

• Act independently while drawing conclusions from written and computer generated materials.
• Operate personal computer (to access & input information using Microsoft Excel & Word, POS, et. al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.
• Collect information and solve customer concerns promptly and efficiently.
• Provide clear direction, instruction, and guidance to subordinates and guests. Must be able to listen and respond to guest inquiries in a positive and professional manner.
• Can read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests, subordinates, and supervisors.
• Remain alert throughout the duration of the shift and remain calm during emergency situations.
• Must possess sufficient mathematical skills needed to complete schedules, decipher financial statements, interpret quantitative data, etc.
• Analyze supporting information in order to control labor, equipment and food costs.
• Organize and prioritize work and meet deadlines. Ability to work with interruptions.
• Operate multi-line telephones to conduct Hotel business.
• Comprehend and follow supervisor’s instructions.
• Maintain attendance in conformance with Hotel standards.
• Maintain a neat, clean and well-groomed appearance.
• Ability to inspire others to excel.
• Bring about great results from ordinary circumstances.
• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
  
  

Safety & Regulations

• Provide a safe environment for customers and employees. Report emergencies to proper authorities.
• Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
• Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
• Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
• Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.
  
  

Education

• Management experiences in a high volume restaurant, minimum 3-5 years or equivalent any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Minimum Bachelor’s Degree in Hospitality or Business related field or equivalent. Collective bargaining experience preferred.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.