Information Technology Support Specialist

Headquartered in Sioux Falls, SD Missouri River Energy Services is a joint action agency supporting our 61 member municipalities that own and operate their own electric distribution systems. We are dedicated to supplying our members with reliable, cost-effective, long-term energy and energy services in a fiscally responsible and environmentally effective manner. MRES offers an outstanding work environment. We provide competitive wages and comprehensive/low-cost benefit package with unique offerings. Learn more about us by viewing our website at http://www.mrenergy.com.

This is an in-office position. Applicants must live within a commutable distance from Sioux Falls, SD.

Responsibilities

To provide expert, customer-focused technical support and proactive maintenance for all end-user technology, ensuring secure, reliable, and efficient operations while facilitating a smooth and productive workflow for all staff.

1. Using Microsoft Identity to manage Conditional Access Rules ensuring proper access to resources is provided and preventing unauthorized access. Maintain user and computer accounts in a hybrid Active Directory configuration.
2. Using Exchange Admin Center to manage mailboxes, distribution lists, resources and groups. Troubleshooting mail flow and managing alerts.
3. Using Microsoft Intune to create and manage configuration and compliance policies for Windows and MacOS computers, while also creating and managing app protection policies for mobile devices such as iPhones and iPads. Manage security updates for all Windows and MacOS devices. Administer and maintain Windows Autopilot for onboarding, including applications for install via Microsoft Company Portal.
4. Administer and maintain OneDrive folders and SharePoint sites, providing guidance to users on how to manage content and access within SharePoint.
5. Administer and maintain Microsoft Teams to be used for virtual meetings and chat. Review all requests for third party app integrations. Administer and maintain Teams Rooms, Panels and Displays.
6. Collaborate with the Cybersecurity Team to ensure compliance with organizational and industry standards.
7. Manage and assist with Microsoft 365 Licensing to ensure usage compliance.
8. Provides input and assists with the development of IT budget requirements.
9. Create and update technical documentation and operational procedures.

Required Knowledge, Skills, and Abilities

Education and/or Experience

• Bachelor’s degree in computer science or related field with six years related experience. Experience with administering Microsoft 365 resources preferred. 

Reasoning Ability 

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to explain technical issues to technical and nontechnical employees and customers. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills 

• Ability to apply knowledge of network and server based technologies and configurations, along with spreadsheet, word processing, presentation and project management software. Proficient with or the ability to quickly learn an array of computer hardware and software.

Certificates, Licenses, Registrations

• Must possess and maintain a valid driver’s license.
• Must possess a certification related to a Microsoft product, hardware support or related field; or be able to acquire an approved certification within 2 years of hire.

MRES is an Equal Opportunity Employer