Member Services Coordinator

APCO International


Date: 16 hours ago
City: Daytona Beach, FL
Contract type: Full time
The Association of Public-Safety Communications Officials (APCO) International is seeking an individual for the position of Member Service Coordinator. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA. The incumbent will work out of the Daytona Beach, FL location.

If you are …

  • highly organized and detail-oriented, with a knack for managing administrative tasks and maintaining accurate records,
  • someone who communicates clearly and enjoys providing excellent customer service,
  • comfortable working with membership databases or CRM systems, preparing invoices, and handling digital communications,
  • a proactive team player who adapts easily to support special projects and collaborate with different departments and volunteer committees,
  • and, if you take pride in your reliability, attention to detail, and ability to follow and improve standard procedures.


…then this is the job for you.

Some of the things you’ll work on include:

  • Primary point of contact for all member outreaches.
  • Managing essential administrative duties such as handling daily correspondence, phone calls, and membership communications with professionalism and efficiency. Maintaining accurate and up-to-date membership records within our CRM system will be a key part of your role.
  • Preparing invoices for new and renewing members and provide relevant information from membership data to support the association’s goals. Keeping our lists of chapter officers, committee chairs, and association leaders current will ensure smooth communication across the organization.
  • Responding promptly and courteously to member inquiries, you’ll direct questions to the right resources and collaborate with various departments and volunteer committees as needed.
  • Playing an important role in supporting the departments activities at the Annual Conference, including onsite assistance.
  • Additionally, you’ll maintain and review standard operating procedures to keep them accurate and up to date.


Join us to make a meaningful impact by supporting our Member Services Department and helping our association grow and achieve its goals!

Minimum Requirements:

  • High school diploma or equivalent, Associate Degree preferred
  • Minimum 3 years of administrative and/or customer service experience. Association experience preferred.
  • Strong interpersonal skills including written and verbal communications. Excellent organizational and customer relations skills
  • Proficiency with Microsoft office suite and standard office equipment.
  • Demonstrated ability to multitask and to work independently


APCO offers a competitive salary and a comprehensive benefit program including a 401K plan, paid time off, medical, dental and vision insurance.

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