Junior IT Service Agent

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Job Summary:

Steico Industries, a part of Senior plc, specializes in manufacturing precision tube and duct assemblies for major aerospace manufacturers. As an IT Service Agent, you will be responsible for maintaining computer systems, providing technical support to internal users, and ensuring compliance with information security protocols.

Responsibilities:

• Talk to users’ over the phone, via email or face-to-face to provide solutions to technical problems

• Perform diagnostic tests and troubleshooting to identify issues

• Develop and implement technical procedures effective in quickly addressing users’ problems to minimize downtime

• Carry out assessments to determine the need for changes in hardware/software configurations

• Educate users on procedures for resolving or preventing recurrence of a technical problem

• Explain and provide IT solutions to users’ in non-technical and comprehensible terms

• Prepare and present reports to update management on IT support operations

• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.

• Respond to inquiries about hardware or software issues

• Perform scheduled maintenance on computer systems to ensure efficient operations

• Repair or replace faulty components of a computer/network system

• Monitor systems and infrastructure to ensure no anomalies and address any that occur

• Develop solutions to address internal situations that may arise within operations, office functions, or general IT/IS infrastructure.

• Other reasonable duties as business and operational needs dictate

Qualifications:

Required:

• Must be able to communicate and interact effectively with employees at all levels of the organization, both verbally and written

• Associate’s Degree in computer science, networking or a related discipline or equivalent experience. Bachelor’s is preferred.

• Two years’ experience in the IT Industry. Some experience in the manufacturing industry is preferred.

• Requires working knowledge of computer, scanner, facsimile machine, copier and any other standard office equipment

• Requires basic arithmetic skills to perform basic calculations

• High understanding of computer systems, functions, and operation

• Requires ability to assess facts and develop conclusions

Preferred:

• Bachelor’s degree in computer science, networking or a related discipline

• Some experience in the manufacturing industry

Company:

Jet Products produces complex machined rings and ring components in titanium, nickel, cobalt, stainless and aluminum alloys, using its own near net shape starting blanks. Founded in 1965, headquartered in San Diego, California, USA, team size 51-200 employees, currently Growth Stage.