Operations Associate

Brief Description

At Vivacity Tech, you’ll work alongside passionate innovators who are reshaping how schools manage and use technology. As the fastest growing K-12 technology company, we thrive by challenging ourselves to continuously push the limits of a rapidly changing industry. Our team is a collection of high achievers who are never satisfied with the status quo and are driven by a deeply shared belief in our Core Values of:

Carry Passion.

Desire Excellence.

Keep Dreaming.

Build Community.

Be Vivacious.

If you thrive in an ambitious, rapidly evolving, and always innovative community where performance is what drives success, then you’ll find incredible satisfaction with a career at Vivacity Tech.

Vivacity Tech is looking for an Operations Associate to support the day-to-day execution of our operational processes. This role will focus on Warehouse however it will also be expected to provide exceptional service in all areas including production, repairs, inventory and warehouse functions. Operation Associates will play an integral part in ensuring a smooth and efficient process across multiple functions.

What Will We Give You For Your Hard Work

• $18.00 Hourly
• Flexible work environment 401(k) with generous company match and immediate vesting
• Excellent Paid Time Off policy
• Up to 80 hours Sick Time per year
• 96 hours off per year for volunteer opportunities
• 11 paid holidays per year
• Award winning work environment
• Development Reimbursement of $1000 per year
• Medical, Dental, Vision, and Voluntary Benefits
  
  

After your first eight weeks of training, you will execute Warehouse responsibilities in these various functions:

• Checking and verifying customer orders before processing
• Processing, packing and shipping orders according to purchase orders
• Assisting with receiving and unloading incoming shipments
• Identifying any damaged or missing materials and notifies supervisor
• Loading and unloading delivery trucks
• Keeping accurate records of incoming and outgoing materials
• Conducting daily safety checks on equipment and processes to meet safety standards
• Investigating and resolving any warehouse related issues
• Maintaining knowledge of the processes and equipment used throughout the warehouse process
• Ensuring cleanliness of work environment, and equipment are functioning and properly maintained
• Presenting relevant updates, details, and data to designated lead
• Upholding safety standards in respective work environments
• Performing other duties as assigned
  
  

In Addition, You Will Be Fully Cross-trained In The Following Areas And Be Expected To Flex Into Those Areas As Business Dictates

• Chromebook Diagnostics: Troubleshooting device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
• Chromebook repair: Completing computer repair process, cleaning, removing, and replacing parts using provided tools
• Shipping and Receiving: Verifying that outgoing deliveries meet company quality standards
• Inventory of parts and products
• Production tasks: pre-wiring carts, white gloving, asset tagging, green boxing, and heat pressing
• Tearing down assigned Chromebooks in a timely manner with regard to a high level of quality
  
  

Knowledge, Skills & Abilities

• Thorough understanding of, or the ability to quickly learn, production, warehouse and repairs operations and machinery
• Excellent verbal and written communication skills
• Ability to prioritize competing priorities and delegate them when appropriate.
• Expert technical skills with the ability to troubleshoot and assist and train others
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a fast-paced environment
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Excellent customer service skills
• Ability to work independently
  
  

Education & Experience

• High school diploma or equivalent required
• Associate’s degree or equivalent combination of education and experience highly preferred
  
  

Additional Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to operate job-related machinery
• Ability to bend, sit, and lift up to 50 lbs