Administrative Project Coordinator - Meridian, ID

Make a Real Impact as a Mitigation Project Coordinator

Location: Idaho Falls, ID

Department: Mitigation

Compensation: $15-$20/hour (DOE)

Type: Full-time | Mid-level | Phone On-call rotation required

Looking for a job where you can truly make a difference?

At Paul Davis Restoration, we help homeowners and businesses recover after life's toughest moments-floods, fires, mold damage, and more. As a Mitigation Project Coordinator, you'll be the calm in the storm, guiding clients through the restoration process and helping them get their lives back on track. This is a key administrative and operational role on our team, and we're looking for someone sharp, organized, and compassionate-someone who thrives under pressure and genuinely cares about helping others.

What You'll Do

• Coordinate all day-to-day activities for assigned mitigation projects
• Serve as the main point of contact for homeowners and clients
• Schedule and manage technicians, project timelines, and job updates
• Maintain accurate and up-to-date documentation in job management software
• Organize and maintain digital and physical project files and records
• Prepare reports, job summaries, and billing documentation for internal and external use
• Ensure timely and professional communication with clients, vendors, and insurance adjusters
• Assist in maintaining compliance with insurance program requirements and internal protocols
• Support Project Managers with job costing, material ordering, and resource tracking
• Manage administrative tasks such as data entry, email correspondence, scheduling, and meeting coordination
• Process incoming paperwork (e.g., work authorizations, permits, inspection reports) and track follow-ups
• Conduct final walk-throughs and ensure full customer satisfaction
• Handle customer concerns with professionalism and empathy
• Estimate emergency services billing and negotiate scopes with adjusters
• Support A/R collections, reconstruction, and other departments as needed
• Occasionally assist in marketing and business development initiatives
  
  

What You Bring

• 1-2+ years of relevant experience preferred (restoration or construction industry a plus)
• High school diploma or equivalent (college or administrative coursework a plus)
• Strong administrative, organizational, and time-management skills
• High attention to detail with ability to track multiple moving parts
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM or job management software preferred (e.g., DASH, Xactimate, PSA)
• Ability to work independently and as part of a team in a fast-paced environment
• Problem-solver with a proactive, team-first attitude
• Mitigation experience and/or IICRC certifications a plus, but not required
  
  

Schedule

• Standard hours: 9:00 AM - 6:00 PM
• Must be able to participate in rotating phone on-call schedule
  
  

What You'll Get

• Competitive pay: $15-$20/hour (depending on experience)
• 80 hours of paid time off
• 7 paid holidays
• 401(k) with 3% company match
• Full benefits: medical, dental, vision, life, supplemental, accident
• On-the-job training and opportunities for career growth
• A chance to work with a fantastic, supportive team
  
  

Why Paul Davis?

Since 1966, Paul Davis Restoration has been a leader in property damage restoration with over 370 franchise locations across North America. We're known for our integrity, innovation, and commitment to excellent service. When disaster strikes, we're there-and we're looking for people who are ready to step up and help.

We proudly support and hire Veterans and are an Equal Opportunity Employer.

Are You Ready?

If you're a detail-driven problem solver with a heart for helping others-and the administrative skills to keep things running smoothly-we want to hear from you! Apply today and start making a difference.