Director of Operations

Organization- Andaz Napa

Summary

The salary range for this position is 116,000 to 140,000. This is the pay range for this position that Andaz Napa reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

At Andaz Napa, part of World of Hyatt Lifestyle Brand, we believe our guests select Andaz for our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. We are Independent and Free-Thinkers! Who believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Operations oversees all hotel services, including Front Desk, Food & Beverage, Housekeeping, and Guest Services, with responsibility for both short- and long-term operational planning. This role manages Rooms operations across front-of-house and back-of-house areas, ensuring alignment with Hyatt service standards and operational excellence. Key responsibilities include maximizing room revenues and occupancy through daily rate analysis, rate variance review, and strategic adjustments; monitoring credit reports and daily house counts; and managing high-volume events with special occupancy requirements. The Director develops and recommends budgets, marketing plans, and objectives, managing within approved guidelines.

The position also coordinates major projects such as renovations, capital expenditures, and equipment upgrades, and develops and maintains departmental standards and operating procedures. Additional duties include preparing revenue and occupancy forecasts, controlling labor expenses through schedule approvals, and analyzing operational statistics to identify opportunities for improvement.

The Director leads weekly Rooms Division meetings, conducts monthly financial reviews with subordinate managers and senior leadership, participates in the Manager-on-Duty (MOD) program, and manages special projects. They are responsible for hiring, managing, training, coaching, and counseling employees to uphold Hyatt service standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 5–7 years of progressive hotel management experience, with at least 3 years in a senior leadership role overseeing multiple operational departments.
• Proven experience managing Rooms Division operations, including Front Desk, Housekeeping, and Guest Services; Food & Beverage experience a plus.
• Strong financial acumen with demonstrated ability to develop budgets, analyze financial statements, and drive revenue and profit growth.
• Proficiency in analyzing operational statistics and applying insights to improve property performance.
• Experience developing and implementing operational standards, policies, and procedures.
• Successful track record managing large-scale events, renovations, and special projects.
• Skilled in labor management, scheduling, and cost control.
• Strong leadership and people management skills, with a focus on coaching, mentoring, and developing teams.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Proficiency with property management systems (e.g., Opera, Hyatt systems) and Microsoft Office.
• Flexibility to work varied schedules, including weekends, holidays, and participation in the Manager-on-Duty (MOD) rotation.
  
  

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status