Customer Account Specialist

Description

Duties and Responsibilities:

• Customer Relationship Management
• Build and maintain strong relationships with customers
• Serve as the primary point of contact for customer inquiries, providing timely communication and resolution of issues
• Address all customer inquiries, concerns, and requests
• Develop and maintain a thorough understanding of customer’s products, processes, portals, and key contacts
• Collaborate with internal teams to resolve customer issues related to delays, quality, and billing issues
• Investigate customer concerns, identify solutions, and communicate outcomes to ensure satisfaction
• Engage and meet with customers regularly
• Manage customer portals to provide updates and retrieve data
• Order Processing and Coordination
• Receive and process purchase orders and purchase order changes ensuring accuracy, alignment with contractual terms, and quality requirements
• Assist in quoting activities with customers such as AOG, expedite requests, and cancellations
• Coordinate RMA activities with quality, finance, and production
• Update milestone charts, status updates, and progress reports according to customer requirements.
• Sales Support and Key Performance Indicator Reporting
• Analyze industry trends and market demands to help identify growth opportunities
• Identify new business opportunities with existing and potential customers
• Maintain records of customer interactions and resolutions for customer satisfaction reporting
  

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, or responsibilities may change at any time with or without notice.

Requirements

Qualifications:

• Proven experience in inside sales, account management, or a related role.
• Strong communication, negotiation, and relationship-building skills.
• Excellent organizational skills and attention to detail.
• Strong organizational and time-management skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite and related software
  
  

Benefits Offered

• 401(k) with a percentage company-match contribution
• Medical, dental, vision, voluntary life & ADD, accident, and critical illness insurances
• Company-paid life, ADD, and long term disability insurance
• Paid holidays
• Paid time off
• Employee Assistance Plan
  
  

Physical Requirements/Work Environment

• The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions.
• Consistent use of computer.
• Consistent use of hands and fingers to reach, manipulate, handle, and hold material.
• Consistent use of vision abilities including close vision, distance vision, color vision, depth perception, and spatial relationship.
• Consistent use of hearing ability to receive detailed information through oral communication.
• Consistent use of speaking ability to express or exchange ideas, communicate detailed information, or convey instructions.
• Frequent lifting of 5 or 10 pounds, with occasional lifting to 35 pounds.
• Occasional exposure to manufacturing shop floor, requiring use of Safety Glasses.
• Occasional exposure to excess noise levels, occasionally necessitating the use of Hearing Protection.