Branch Manager I

Description

The Branch Manager I, oversees the day-to-day operations of a small library system under the direction of the Deputy Director. This role supports the mission, vision, and values of Library Systems & Services by providing strong leadership and maintaining a dedicated focus on exceptional patron service.

The Branch Manager is responsible for ensuring that all operational procedures are conducted efficiently and aligned with organizational standards. In this role, the manager leads and supports a team of library staff who are passionate about delivering quality services and fostering a welcoming, community-centered library environment.

Primary Responsibilities

• Lead the library's programming and outreach team, including facilitating regular team meetings to ensure alignment and collaboration.
• Propose and prioritize programming and outreach initiatives for approval by the Deputy Director.
• Develop and distribute the programming and outreach schedule across all platforms and teams.
• Oversee and coordinate all library promotional efforts, including print materials (flyers, calendars), social media content, and website updates.
• Identify and implement innovative strategies to improve library operations and create new service opportunities.
• Demonstrate strong customer service skills by anticipating, understanding, and responding to the needs of internal and external clients, ensuring elevated levels of satisfaction within established organizational parameters.
• Collaborate effectively with staff and stakeholders to set goals, solve problems, and make decisions that enhance library services and organizational success.
• Assess situations with sound judgment to determine importance, urgency, and risk, and make timely decisions in the best interest of the library and its community.
• Develop strategies to advance library goals, including setting objectives, implementing action plans, and evaluating progress and outcomes.
• Analyze trends and environmental conditions to make informed decisions aligned with the library’s mission, vision, and values.
• Partner closely with the Deputy Director to support the planning, execution, and promotion of the library’s strategic plan.
• Ensure compliance with all legal and policy requirements related to patron privacy and the proper custodianship of patron records.
• Perform other duties as assigned.
  
  

Requirements

• Bachelor’s degree (BA/BS) required; Master of Library and Information Science (MLIS) or equivalent degree strongly preferred.
• Minimum of three (3) years of supervisory experience, preferably in a library or related public service environment.
• Minimum of three (3) years of progressively responsible experience in library management and/or administration, or equivalent combination of education and experience.
• Ability to speak, write, and listen in a clear, concise, and professional manner.
• Ability to speak Spanish, and listen in a clear, concise, and professional manner, is a plus.
• Demonstrates proficiency in using appropriate tools and techniques for effective communication.
• Willingness to be flexible and versatile in a changing work environment while maintaining an elevated level of performance and service.
• Ability to build and maintain positive relationships with colleagues, partners, and community members to support organizational goals.
• Demonstrates integrity and ethical behavior in all professional interactions. Ensures personal conduct and team behavior aligns with organizational values and business standards.
  
  

Benefits

• Tuition Reimbursement
• 401(k) Plan
• Employee Assistance Program
• Employee Referral Bonus Program
• Sick Leave
• Vacation Leave
• Holiday Pay
• Medical
• Dental
• Vision
  
  

Physical Requirements

• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.
• Occasionally lifting of items weighing up to twenty-five (25) pounds such as files, books, and other materials.