Crisis Care Coordinator

Description

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development.

Riveon Mental Health and Recovery is a leader in providing behavioral health services to adults, adolescents, and children. We engage people in our community to achieve mental and emotional well-being through prevention, treatment, and advocacy. With the merger of The LCADA Way and The Nord Center, at Riveon Mental Health and Recovery we have the opportunity to provide integrated behavioral health care with cutting edge treatments and interventions in a supportive environment.

The Crisis Recovery Center will transform crisis care by providing 24/7 walk-in behavioral health services meant to immediately identify, triage, address, stabilize and treat persons in mental health crisis and assist those who have substance abuse withdrawal needs.

POSITION PURPOSE AND OBJECTIVES

The Care Coordinator provides care coordination and advocacy across programs both within and external to the organization through collaboration with Behavioral Health, Primary Care, and Psychiatric Service providers. The Care Coordinator manages care delivery and shares information concerning client care to achieve safer and more effective care that utilizes a trauma-informed approach that recognizes and respects consumer choice, voice and culture.

Essential Job Functions

• Assists clients with coordinating the services developed in their care plan. Works collaboratively with behavioral health, primary care, and pharmacy staff to ensure integrated care is available to clients. Provides accurate, timely, and reliable information to the interdisciplinary treatment team assigned to the client.
• Tracks and maintains current knowledge and shares with clinical teams of assigned clients’ admissions and discharges to facilities such as jails, hospitals, and other residential or congregate settings.
• Ensures clients receive appointments as scheduled, assists clients with completing intake processes with providers, and conducts post appointment follow up calls.
• Identifies medications prescribed by non CCBHC providers and shares this information with the treatment teams. Facilitates medication management by coordinating the prior authorization process and by responding to Medline requests on behalf of their clients.
• Ensures that privacy and confidentiality of the client is maintained at all times. Obtains client consent for sharing HIPPA protected information between and with all providers in the care team. Further facilitates the sharing of said information through record obtainment and transfer as required.
• Conducts the National Outcomes Measures Survey (NOMS) survey tool on all clients in order to obtain baseline, six month progress updates. Enters information into the EMR and SPARS.
• Participates actively in the Quality and Utilization Management functions, including aspects of care, peer review, client satisfaction, and utilization review, standards of care, record review, and outcome indicators.
• Ensures their clients know and understand who serves on their interdisciplinary team, each member of the teams’ role, as well as their level of involvement with their care.
• Coordinates care across DCO’s and other providers by facilitating the intake process, care follow up, and information sharing across all providers.
• Supplements case management and other disciplines such as peer support services.
• Develops and provides solution focused interventions
• Completes all necessary documentation to service delivery. Maintains required productivity expectation.
• Attends required staff meetings.
• Reacts to change and stress productively. Accepts/Applies instructions and supervision. Gets along with others and works as a team.
• Performs related administrative duties and special projects.
• Maintains proper/professional boundaries with others.
• Has / Maintains a good on-time and attendance record.
• Performs other duties as assigned.
  
  

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• In order to perform the functions of this job, the employee must possess the following: a working knowledge of Riveon Mental Health and Recovery Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.
• Must exhibit sensitivity to different cultures. Must have good time management and organizational skills.
  
  

WORKING CONDITIONS

• The work may be provided in a variety of venues and locations including in the office, in client homes, out in various community locations and businesses. Because of the variety of environments and physical conditions that will be encountered, this individual must be able to successfully interact and navigate in all types of facilities and weather conditions.
• This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms.
• This individual may periodically be required to lift and/or carry up to 10 pounds.
• Must be able to physically interact with clients and others in emergency situations to prevent harm to clients and others.
• The individual in this position must be able to communicate clearly both verbally and in writing.
• Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.
  
  

Requirements/Qualifications

• Bachelor's Degree in Psychology, Social Work, Sociology or related field and prior experience is preferred. An Associate's Degree in Human Services, Psychology, Social Work or related field and at least 3 years of full-time employment experience working directly with individuals with severe and persistent mental illness will be considered in lieu of the Bachelor's Degree.
• Experience in the field of mental health is preferred.
• Basic computer skills required, including familiarity with Windows and Microsoft Office.
• The necessity for travel in this job requires that the employee possess a valid Ohio driver's license, a clean driving record, have proof of adequate personal automobile insurance, and use of a personal vehicle.
• Must have strong communication and organizational skills.
• Experience with EHR (Electronic Health Records) is preferred.
• Bilingual (English/Spanish speaking) a plus.
  
  

Pay Range: $37,500.00 - $49,978.77 annual salary

Placement within the pay scale is commensurate with experience and qualifications

Our Total Rewards Package – What We Offer

• Inclusive Culture with a Team Atmosphere
• Collaborative environment dedicated to clinical excellence
• Company-Wide All Staff Events - have fun while Teambuilding
• Wellness Programs and Activities
• Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
• Paid Bereavement Leave
• Paid Jury Duty Time
• Parental Leave
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• Company funded Health Savings Account
• Company-Sponsored FSA and DSA Tax Savings Accounts
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Life Insurance and AD&D
• 100% Company Paid Short-Term Disability Insurance
• 100% Company Paid Long-Term Disability Insurance
• Added Value Benefits including:
• Critical Illness Plans for Employee and Family
• Accident Plans for Employee and Family
• Identity Theft Plans for Employee and Family
• Pet Insurance
• Short-Term Disability Plan
• Whole and Term Voluntary Life Plans for Employee and Family
• Voluntary AD&D Plans for Employee and Family
• 403(b) Retirement Plan with Company Match
• Access to Personal Financial Advisor
• Generous Team Member Referral Bonus Program
• License and Certification Reimbursement
• License Testing Fee Reimbursement
• Annual Tuition Reimbursement
• Travel Expense Reimbursement
• On-Site Pharmacy
• Casual Dress Code
• Shift Differentials and On-Call Stipends
• Stipend for Bilingual, Spanish-Speaking
  

Riveon Mental Health and Recovery Our customers discover their path to recovery with us—where help is always here, always ready. As their single point of access to the full spectrum of behavioral health services, we’re here for our communities 24/7, offering immediate support and continuous care for every age and diagnosis. Helping individuals find the help they need in one place, in an environment where they always belong.

Brand Values: Our unconditional commitment to the quality of care and the way care is provided by our staff and experienced by our clients and the community is reflected in our brand pillars:

• COLLABORATION: We believe in the strength of partnership, where professionals from different disciplines work together to address the complex needs of our clients.
• COMPASSION: We believe in treating everyone with empathy, kindness, and understanding.
• DIGNITY: We believe in ensuring all clients feel valued and respected as they improve their overall health and well-being.
• EXCELLENCE: We believe in delivering evidenced-based behavioral health services, where and when you need it, with a dedicated, high-quality staff.
• INCLUSIVENESS: We believe in creating a warm and inviting atmosphere, where every individual has equitable access to care.
• EMPOWERMENT: We believe in equipping individuals and families with the tools for long-term health and success.