Case Manager

Job Summary

A Case Manager works under the supervision of the Director of Outreach and Case Management. They assist with assessing patient needs and determining how they can be helped with a focus on reducing recidivism. Case Manager contributes to a treatment plan, advises patients about resources, services, and programs, sets up interviews to establish a need, and follows up to ensure the services are provided and that patient has completed referral process. THIS ROLE OPERATES ON THE FOLLOWING SCHEDULE: MONDAY – FRIDAY 8:00 AM to 5:00 PM.

Qualifications And Requirements

• Bachelor's degree in Social Work, Counseling, Psychology, or related field
• A minimum of two years of experience providing Case Management services.
• Previous experience working in Case Management.
• Previous experience in a community health center setting preferred.
• Bilingual (English/Spanish) preferred.
• Ability to communicate effectively, both orally and in writing.  
• Must demonstrate personal and professional commitment to the mission of Heart of Florida Health System and its Mission and Vision Statement, and the Achievement of Performance Standards of Principles of Practice.  
  
  

Essential Functions

• Maintains knowledge of community resources for behavioral healthcare and social services.
• Represents organization in professional manner in the community and builds relationships with other community programs.
• Serves as liaison/patient advocate with program services (e.g., families, classification, medical, security, and other departments) for patients with medical or mental health needs.
• Assists with scheduling patients with our providers and specialists when indicated, assists in facilitation of appointments when necessary.
• Contributes to the success of the organization towards the well-being.
• Communicates and interacts with other staff on the medical care team effectively.
• Documents encounters and other services accurately and timely
• Ensures that treatment is delivered in accordance with the highest ethical and professional standards.
• Ensures that patients’ rights are protected and report any abuse/neglect to the proper authorities.
• Maintains knowledge of organizational policies, procedures and processes and provides accurate and clear information to patients.
• Demonstrates knowledge and understanding of patient privacy rights.
• Maintains confidentiality of all medical, financial, and other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients and/or employees.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Demonstrates accountability and responsibility for own work.
• Acquires, maintains, and demonstrates current knowledge and competency.
• Demonstrates a commitment to service excellence and quality improvement.
• Completes other duties as assigned.
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear. 
• This position is very active and requires standing, walking, bending, kneeling and stooping all day, but may also involve long periods of sitting or computer-based work. 
• This employee must frequently lift and/or move items over 30 pounds. 
• Must be able to lift, carry and handle equipment, supplies and other work site materials according to position requirements.