Sr. Customer Order Management Specialist

Description

• The Senior Specialist is accountable for end to end order management of client portfolio ensuring exceptional client satisfaction.
• Administer day to day activities of customer order management
• Display a customer centric attitude and proactively maintain strong customer relationships
• Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
• Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
• Ensure clean and accurate data management and analysis
• Proactively participate in CX Training Programs and manage self-learning
  
  

Qualifications

• Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
• Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
• Understanding of Logistics/Operations and impact to fulfilling customer orders.
• Demonstrated ability to synthesize and identify priorities/specific issues with customers.
• Demonstrated ability to direct issues to correct internal stakeholder. (i.e. QM, technical marketing team, sales management, etc)
  
  

We Bring

• Empowerment to make meaningful contributions while upholding ethical standards
• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet
  
  

Benefits

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.