Senior Manager, Clinic Operations

Optum CA is seeking a Senior Manager, Clinic Operations to join our team in Highland, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Responsible for supervising clinic teams, overseeing the daily operations of large, complex clinics, or multiple clinics, and providing direction, leadership and guidance to staff. Collaborate with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals.

Primary Responsibilities

• Works with all members of the department health care team ensuring smooth patient flow within department
• Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations
• Ensures compliance with all policies and procedures in accordance with State and Federal Regulations
• Spearheads metric-driven processes in risk adjustment, quality, member growth, and affordability for the clinic
• Uses daily management system, and standard tools to monitor individual and departmental performance on key metrics
• Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage
• Demonstrates leadership and collaboration in problem solving with employees and patients
• Directs work of teammates, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
• Monitors performance, provides feedback regularly, evaluates skills, and supports staff through development planning
• Ensures thorough and effective orientation for all new teammates and coaches for high performance
• Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment
• Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance
• Communicates regularly to all teammates, managers and physicians as necessary
• Conducts teammate meetings as needed
• Leads and/or participates in departmental quality improvement and service excellence activities
• Research and resolve local clinical quality issues
• Lead/participate on short term special projects as assigned
• May support multiple locations
• Performs additional duties as assigned
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High school diploma, G.E.D. or equivalent
• 3+ years of leadership experience in a clinical setting or demonstrated equivalent experience
• Proficiency in Microsoft office applications (Word, Excel)
• Experience in change management, clinic staffing, healthcare compliance, conflict management, customer service, developing and implementing engagement strategies, performance management, developing team leadership & culture, leading team through technology adoption
  
  

Preferred Qualifications

• 5+ years of experience in a healthcare setting
• Experience with EPIC EMR
• Managed care and/or ambulatory care experience
• Experience leading projects or team
• Resilient and adaptive to changing environments
• Demonstrates an innovative and continuous improvement mindset
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.