AI Prompt Engineer, Mid-Level

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Job Summary:

NiCE is an innovative leader in AI and cloud solutions, providing exceptional customer experiences for global businesses. The Prompt Engineer will optimize prompts for generative AI models within the Customer Service Automation applications, collaborating with various teams to enhance customer experience and resolve prompt-related issues.

Responsibilities:

• Diagnose and resolve issues with production prompts.

• Refine prompts to generative AI systems to achieve customer goals.

• Collect and present quantitative analysis on solution success.

• Collaborate with developers to implement new production monitoring tools and metrics.

• Work with architects and Product Managers to implement prompts for new features.

• Consult with Machine Learning Engineers for complex prompt challenges.

• Stay informed on advances in prompt engineering.

Qualifications:

Required:

• BS in a technology-related field such as computer science, business intelligence/analytics, or finance.

• Three years of experience in a technology-related industry or position.

• Familiarity with best practices in prompt engineering, including differences between major LLM vendors.

• Strong collaboration skills with cross-functional teams.

• Excellent communication and presentation abilities for internal and external stakeholders.

• Experience with Python and at least one web app framework for prototyping (e.g., Streamlit or Flask).

Preferred:

• Basic AWS resource management, including microservice deployment.

• Experience with Docker containerization.

• Experience with both standard and AI-based testing frameworks (e.g., PyTest, DeepEval).

• Exposure to generative AI application frameworks such as LangChain, LlamaIndex, and griptape.

Company:

NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, HaMerkaz, ISR, with a team of 5001-10000 employees. The company is currently Public Company. NiCE has a track record of offering H1B sponsorships.