Ecommerce Assistant Manager-Full-Time-Gastonia

Description

Position starts at $20.50 with annual merit increases and production bonuses. All team members are eligible for a variety of career development and skill training classes at no cost and can enjoy a generous team member discount. Full time team members are also eligible for medical, dental, and vision insurance along with paid time off.

Summary

Assists with the management, leadership, and operations of the E-Commerce department by performing the following duties personally or through subordinate supervisors and/or employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

Directs activities verbally, written and physically for E-Commerce dept. to ensure that net performance provides satisfactory financial support for the organization by managing sales and production, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention and development of staff.

Supports the E-Commerce Manager in interviews, hiring, and completing onboarding process for all new hires.

Ensures all employees are trained and developed in their job position. Additionally ensures all employees attend all orientations and classes required by training department.

Confirms daily sales and production reports and reports are submitted as prescribed Agency policies.

Coordinates shipments and makes adjustments to ensure store has adequate product to achieve all sales and production goals.

Opens and closes the department and performs all administrative and clerical duties including securing the building at the direction of the E-Commerce Manager and in accordance with established guidelines.

Issues refunds and resolves customer complaints. Ensures that customers receive prompt, courteous service.

Oversees the production of donated goods to achieve maximum sales potential in accordance with established guidelines.

Performs work of department personnel as needed.

Maintains and motivates a positive sales team through communication, incentives, and evaluations. Reports known or suspected security and/or theft problems to the E-Commerce Manager.

Help develop, recommend, and implement measures to improve production methods, equipment performance, and quality of product.

Supervises store personnel and store activities in the absence of /and at the direction of the Ecommerce Manager; see Supervisory Responsibilities below.

Performs other job related duties instructed by the E-Commerce Manager and/or E-Commerce Special Projects Manager.

Supervisory Responsibilities

Supervises E-Commerce employees in the absence of/and at the direction of the E-Commerce Manager and/or E-Commerce Special Projects Manager. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include assisting the E-Commerce Manager with interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; budget management.

Additional Resposibilities

Reports the need for building and equipment repairs and replacements to the Ecommerce Manager and/or E-Commerce Special Projects Manager.

Performs other job-related tasks as assigned by the E-Commerce Manager and/or E-Commerce Special Projects Manager.

LEADERSHIP COMPETENCIES

Mission & Community Oriented

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations
  
  

People Oriented

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development
  
  

Results Oriented

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management
  
  

Personal Development Oriented

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change
  
  

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the employee and the work environment characteristics that the employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

High school diploma or general education degree (GED) and one year of management experience and 1-2 years of E-Commerce experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License (Class C), car insurance and reliable automobile and safe driving record (as determined by the Agency's insurance carrier) required.