Customer Service Specialist

Join one of the fastest growing companies in America, recently recognized as an Inc. 5000 award-winning company with more than 400 percent growth over the past three years. Silencer Central is passionate about the compliancy, knowledge and community education in firearm sound suppression and making silencer buying simple since 2005. Apply today!

Shift: Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T,W,Th.

Location: On-site

Job Summary

At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. These core values drive the work and passion of our team members, and they unite our business and customers. In this role, you will be expected to waive the customer service flag and provide the white glove treatment to every customer that calls in by giving full attention to what our customers are saying, taking time to understand the customer's reason for calling, and asking appropriate questions are paramount. Using logic and reasoning to identify solutions and make alternative recommendations to solve problems is essential.

Essential Functions

• Serves customers by providing product and service information and resolving product and service problems
• Maintains customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Manage large amounts of incoming calls, emails, and chat messages
• Ability to take payment information and process payments
  
  

Requirements

• High-school diploma required
• Previous customer service experience preferred
• Contributes to team effort by accomplishing related results as needed
• Must be able to handle demanding customers from time to time while remaining calm and professional.
• Must deliver world-class customer service to all customers—every call; every day
• Excellent attention to detail
• Excellent interpersonal and communication skills
• Excellent time-management skills
  
  

Compensation And Benefits

Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge. Silencer Central offers a competitive total compensation package that includes:

• Profit Sharing and Incentive Bonus
• PTO
• Company Paid Holidays
• Health insurance: Copayment Plus Plan or High Deductible Health Plan with HSA
• Dental insurance
• Vision insurance
• LTD and STD insurance
• Company Paid Life Insurance
• EAP
• Colonial Life
• 401(k) with company match
• Employee Discount Program
• Free snacks and drinks
  
  

Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!

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