Mission Advocate

Summary of Position

A St. Joseph’s Indian School Mission Advocate is passionate about making a difference in the Native American

community by working at the Sioux Falls Mission Advocacy (call) Center. In this role, you will professionally handle

incoming and outbound donor service calls while showcasing your knowledge of Native American culture. You will be a

part of something meaningful — connecting hearts across phone lines and creating lasting impact. Individuals must

provide exceptional donor service and ensure accuracy in all aspects of the work. As you excel in your role and receive

proper training, you can earn a hybrid remote work schedule with office rotations. This position is non-exempt.

Accountability

Reports to the Mission Advocate Supervisor

Core Responsibilities

Represents St. Joseph’s Indian School in a positive and professional manner at all times, treating donors with the utmost

respect – exceeding their expectations with every contact.

Responsibilities

• Incoming Call Management: Professionally handle incoming phone calls, addressing inquiries, processing donations
  
  

and providing assistance as required. You won’t just answer calls, you’ll create connections, weave stories and ignite

passion in St. Joseph’s mission.

• Outbound Engagement: You’ll have opportunities to spread joy by initiating outbound calls to express gratitude to
  
  

donors, extend birthday wishes, follow up on inquiries and solicit donations as appropriate.

• Mission Communication: When you speak, the mission comes alive. Effectively communicate the mission, programs
  
  

and events of St. Joseph’s Indian School, ensuring clarity and enthusiasm and escalating calls when necessary to

enhance donor engagement.

• Donor Relationship Building: Donors aren’t just numbers; they’re our partners. Adhere to high-performance
  
  

standards, treating donors with utmost respect, with a focus on fostering enduring and meaningful donor

relationships.

• Team Collaboration: It’s not a one-man show around here. Actively participate in team meetings to review call
  
  

outcomes, gather donor feedback, discuss productivity goals and engage in individual quality assurance evaluations,

adapting strategies as needed.

• Communication Protocol: Utilize prescribed scripts and technologies to maintain consistency in communication
  
  

standards and accurately record donor contact details in customer service software.

• Cultural Awareness: Native American culture isn’t just a checkbox; it’s our heartbeat. Learning and maintaining a
  
  

foundational understanding of Native American culture and its integration into daily operations at St. Joseph’s

Indian School will be essential.

• Schedule Adherence: Maintain punctuality by following posted schedule for arrival and breaks to ensure continuous
  
  

coverage and operational efficiency so our team can continue rolling like a well-oiled machine.

• Other: Performs other responsibilities as required by the Mission Advocate Supervisor.
  
  

Qualifications

As a Mission Advocate at St. Joseph’s Indian School, you’ll blend empathy, precision and cultural understanding together

to weave lasting donor connections.

• High School graduate or equivalent.
• Provide top-notch customer service by communicating effectively with empathy, patience and high-level
  
  

listening when interacting with donors.

• Strong organizational and communication skills required. Must be able to multitask; maintaining verbal
  
  

communication quality standards while adhering to internal procedures using a computer and a variety of

computer applications.

• Can comfortably use both desktop and laptop computers and has proficiency in Microsoft Word and Excel.
• Must be able to learn and demonstrate a general understanding of Native American culture and communicate
  
  

the mission of St. Joseph’s Indian School.

• Prior customer care experience or work with non-profit organizations is a bonus.
• Be a self-motivated team member and contribute to a positive and supportive work environment.
• Basic typing skills required (35 wpm or more with high accuracy).
• Must be able to successfully pass a criminal background check.
  
  

Physical Demands

• Uses both hands and wrists repetitively for prolonged periods.
  
  

Expectations of Hours Worked

Full-time Regular employees work 40 hours/week Monday through Friday 8 am – 5 pm

Part-time Regular employees work under 30 hour/week

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