Customer Support Specialist

What we're building

Every idea starts with a problem. Ours was simple: Boats are special — but they're loud, pollutant, unreliable, and stuck in the past. Gas-powered boats dominate not because they're great, but because no better option has existed. Until now.

Arc is here to change that. We're building 100% electric boats from the ground up — quicker, quieter, easier to maintain, and better for the water they ride on. We're not just swapping gas for batteries. We're rethinking every detail on the boat — from propulsion and powertrain to software and ownership model — applying first-principles engineering from aerospace and EVs to deliver a better boating experience.

Electric boats haven't taken over yet. The tech hasn't been ready. The talent hasn't been focused here. That's our opportunity — and we're moving fast.

Who we're looking for

We're looking for someone who's fired up by our mission and ready to build. You'll thrive here if you adapt quickly, take ownership, and care about the details.

This is a full-time, on-site role at our Los Angeles headquarters. You'll report to the Service Leader and work closely with a lean, high-trust team where everyone's work matters.

Core responsibilities

• Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers
• Coordinating delivery schedules and logistics with customers
• Scheduling and managing service appointments with the Field Service technician team
• Troubleshooting and communicating complex mechanical, electrical, and software issues with customers
• Translating technical solutions into clear customer communication
• Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system
  
  

Basic Qualifications

• At least two years of customer service experience, preferably in a technical industry
• Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts
• Excellent written and verbal communication skills
• An ability to operate independently and make data-backed decisions on the go
• Proficiency with or aptitude for CRM system
• Strong attention to detail for accurate record-keeping and issue tracking
  
  

Bonus Qualifications

• Previous experience in marine, automotive, or other mechanical/electrical industries
• Water sports background or familiarity with boating
• Familiarity with electric vehicle or battery technology
• Technical aptitude or hands-on mechanical experience
• A scrappy, "get-things-done" mentality
• Comfortable pushing a fast but sustainable pace
• Enthusiasm for boating and the water
  
  

At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot.

Our values

We move with urgency and build with care. We value these five things above all else:

• Ownership over both your work and the company's success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, and perspectives.
  
  

We want people who share and embody these values. It is vital that our values align - we'd be happy to elaborate on any or all of these during the interview process.

What we offer

We don't think great work happens by accident. We invest in the people building Arc — because when you're supported, you do your best work.

• Hourly Wage - Level 2- $29.50/hr Level 3- $33/hr
• Ownership – Equity in Arc
• 99% employer-paid health coverage – Medical, dental, and vision
• Arc Water Fund – Annual stipend to get out on the water, however you choose
• Captain Training – Get certified to take the boat out with friends and family
• 401(k) access – Plan your future
• Semi-annual bonuses – Tied to your impact, not just your tenure
• Daily team lunches, snacks, and good coffee while onsite
• Parental leave – Because family comes first
• Boat days – Yes, we actually go out on the water. A lot.
• A chance to define the future of boating
  
  

The ability to drive positive environmental change through your work

Hope to hear from you soon!

The Crew at Arc