Clinical Team Manager

About Orthocare: We are experts in orthopedic durable medical equipment (DME), we have over 3 decades of healthcare industry related experience among management and staff. The wide array of orthopedic products we offer is essential for pre-operative to post-operative surgical procedural care, as well providing comfort and aid in the recovery from injury/surgery. OrthoCare oversees 150 stock and bill locations in Massachusetts and New Hampshire. We have 4 office locations in major hospitals recognized nationally.

Benefits offered: Medical, Dental & Vision Insurance, 401k, Vacation, Sick, Personal Days, Holidays, Birthday Off, Short & Long Term Disability, Company Paid and Voluntary Life Insurance.

Office Location: Manchester NH (Hybrid work model that combines in-office and remote work.)

Hours: 8:00am - 4:30pm

Our pledge to you

Utilize 100% of our experience to support your personal growth journey, take prompt action to address questions, bottom-up management: we’re committed to listening, every step of the way.

Position Summary

Primary responsibility is to oversee daily operations of our Clinical Department, oversee compliance regulations and align clinical services with patient service needs. Manage clinical staff. including hiring, training and scheduling. A successful candidate will possess strong communications skills, have the ability to quickly identify issues and implementing practical solutions in a fast-paced environment.

Position Responsibilities

The requirements listed below are representative of the knowledge, skill and /or ability required but not limited to:

• Ensures all aspects of clinical operations are conducted in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements.
• Manages employee work schedules, providing adequate staffing levels for appropriate coverage to meet service and operational objectives.
• Provide on-site coverage and education when needed, “hands on approach”.
• Clear communication channels between providers and staff, organizing regular team huddles to support collaboration and education needs.
• Ensure staff receive the necessary training by providing in-service training regarding product, patient assessment, credentialing, corporate compliance and performance improvement.
• Run lead on clinical audits for all business programs/projects as required.
  
  

General Responsibilities

• Lead by example to actively drive a culture of collaboration and communication. The glue that holds the clinical operation together, empowering others to do their best work.
• Collaborates with other departments to address and resolve problems, share information, implement change, create unique solutions and enhance overall service.
• Excellent communication, collaboration and presentation skills, organization and staffing experience, technical skills.
• Oversee and coordinate clinical service & solution activities for compliance and to safeguard and protect the privacy and security of "protected health information" as defined by the Health Insurance Portability and Accountability Act of 1996 ("HIPPA")
  
  

Job Requirements

• 3+ years of clinical experience or prior management experience.
• Knowledge of healthcare and insurance industry.
• Proven ability to maintain an environment that promotes learning, growth and pride.
• Strong leadership, communication, and organizational skills.
• Familiarity with healthcare compliance requirements and best practices.
• Ability to form strong client relationships.
  
  

This position has access to protected health information such as patient demographic information, date of service information, Insurance/billing information, and medical record information. The Clinical Team Manager shall be free of any sanctions or exclusion from the OIG (Office of Inspector General).

OrthoCare Medical Equipment is proud to be an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at OrthoCare Medical Equipment are based on business needs, job requirements and individual qualifications, without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.